Alethia Fernanda Lasso Rizo
BACHELOR'S DEGREE IN ADMINISTRATION WITH A SPECIALTY IN FOOD AND BEVERAGE.
Mexico City
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring building abilities to enhance employee engagement and boost performance.
Dedication to partnering with coworkers to promote engaged, empowering work culture.
Punctual and honest with solid background in environments.
Pursuing opportunities to help team improve service and reduce waste.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Cashier Manager
GRUPO ROOF/RESTAURANTE-BAR
México city
07.2019 - 08.2023
- Monitored areas for security issues and safety hazards.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
Telephone Agent in Call Center of Pizza Hut & KFC
SERVICIOS PRB S.A. DE C.V.
México city
02.2016 - 12.2018
- Opened new accounts and documented personal, demographic, and payment information in system.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
DIRECT CUSTOMER SERVICE, RECEPTIONIST AND CASHIER
ACUÁTICA MERLOS
Mexico City
01.2015 - 10.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
Education
TECHNOLOGICAL BACCALAUREATE IN ADMINISTRATION. - ADMINISTRATION
CENTRO DE ESTUDIOS DE CÓMPUTO CAFETALES
México City. 09.2016 - 11.2018
Technical Administration Specializing Food & Bever - Administrative
CENTRO DE ESTUDIOS DE CÓMPUTO CAFETALES
México City. 09.2016 - 11.2018
Skills
RESPONSIBILITY, LEADERSHIP, TEAMWORK, TOLERANCE, ADAPTABILITY, PROBLEM SOLVING, COMMUNICATION SKILLS, CREATIVITY, INITIATIVE, RESILIENCE, EMPATHY, COMPETENCE, RESPECT, GOOD FRUSTRATION MANAGEMENT
undefinedAccomplishments
HUMAN DEVELOPMENT
Human development program in accordance with the training program registered with the labor and social security secretariat with a curricular value of 180 hours.
THE 8 POWERFUL PROFESSIONAL COACHING TOOLS FOR TEACHERS
Educational Coaching
"THE NEW COMPETENCIES OF THE TEACHER".
Timeline
Cashier Manager
GRUPO ROOF/RESTAURANTE-BAR
07.2019 - 08.2023
TECHNOLOGICAL BACCALAUREATE IN ADMINISTRATION. - ADMINISTRATION
CENTRO DE ESTUDIOS DE CÓMPUTO CAFETALES
09.2016 - 11.2018
Technical Administration Specializing Food & Bever - Administrative
CENTRO DE ESTUDIOS DE CÓMPUTO CAFETALES
09.2016 - 11.2018
Telephone Agent in Call Center of Pizza Hut & KFC
SERVICIOS PRB S.A. DE C.V.
02.2016 - 12.2018
DIRECT CUSTOMER SERVICE, RECEPTIONIST AND CASHIER
ACUÁTICA MERLOS
01.2015 - 10.2017
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