Summary
Overview
Work History
Education
Skills
Personal Projects
Languages
Certification
References
Timeline
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Alex Gutierrez

Alex Gutierrez

Tijuana

Summary

Emotionally intelligent and highly-motivated individual who thrives in a competitive environment, with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Efficient multipotentialite anxious to help launch a career while achieving company goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

AirBnb Property Manager

AirBnb
03.2021 - Current
  • Managed and oversaw operations, maintenance and administration of properties.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Advised owners on potential improvements or investments that could increase the value of their properties
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Exercised direct supervision over property staff.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Superhost reached in the first year and maintained until now
  • Over 40k USD generated in utility in the first year, and has gradually increased with each year.
  • Maintained a rating of 4.8, more than 63 reviews where more than 50% mention the quality of the customer service.

Business Operations Manager at Casa Anlu

Casa Anlu
Tijuana
08.2021 - 07.2023
  • Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.
  • Conducted market research to assess customer needs and preferences in order to develop new products or services.
  • Provided leadership and guidance to team members while encouraging collaboration across departments.
  • Analyzed data from various sources in order to identify areas of improvement within the organization's processes or procedures.
  • Built a network of contacts within relevant industries which enabled access to valuable resources .
  • Worked cross-functionally to drive process improvement, optimizing internal operations.
  • Revitalized business plans and realigned company objectives to increase overall profits.

Education

Bachelor's Degree in Business Development & Creation -

Tecnologico De Monterrey Campus Santa Fe
Ciudad de Mexico, Mexico
01.2022

High School Degree -

Mater Dei Catholic High School
San Diego, California
01.2017

Skills

  • Problem-solving aptitude
  • Attention to Detail
  • Problem-Solving
  • Self Motivation
  • Adaptability and Flexibility
  • Effective Communication
  • Creative Thinking
  • Performance under pressure
  • Operations Management
  • Customer Relationship Building
  • Marketing knowledge
  • Establishing Effective Relationships
  • Creative and Critical Thinking
  • Interpersonal Skills
  • Multitasking
  • Team building
  • Mentoring and Coaching
  • Teamwork and Collaboration
  • Decision-Making

Personal Projects

Nexxi: Platform that connects Mexican suppliers with Mexican SME's (current project)

1Touch: Strategic services for brands/companies (past partner) 

RHC: Regenerative medicine clinic (past advisor) 

Bigotes de Carranza: Cosmetic products for man (past advisor) 

QRGYM:  (Founder/Discontinued)

Languages

Spanish
First Language
English
Proficient (C2)
C2

Certification

  • Blockchain Essentials: Cognitive Class.AI

References

References available upon request.

Timeline

Business Operations Manager at Casa Anlu

Casa Anlu
08.2021 - 07.2023

AirBnb Property Manager

AirBnb
03.2021 - Current

Bachelor's Degree in Business Development & Creation -

Tecnologico De Monterrey Campus Santa Fe

High School Degree -

Mater Dei Catholic High School

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Alex Gutierrez