Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alex Medina

Schaumburg

Summary

Highly organized with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.


Dedicated with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

6
6
years of professional experience

Work History

Marketing Manager

Mundo Autos
01.2022 - 01.2023
  • Recruited and hired capable team members to add value and diverse skills set to marketing department.
  • Created and managed social media campaigns to increase brand engagement.
  • Enhanced company reputation through successful public relations initiatives and positive media coverage.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Led a team of marketing professionals to deliver high-quality campaigns on time and within budget.
  • Conducted market research to identify new opportunities and target markets.
  • Improved website visibility through development and implementation of SEO strategies.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.

Social Media Marketing Manager

PHP Agency Oakbrook - MoneySmartMovement HQ
01.2020 - 01.2022
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Boosted brand awareness by developing and implementing targeted social media campaigns.
  • Enhanced website usability by optimizing landing pages for improved user experience and lead generation potentiality.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Scheduled regular audits of social media accounts to maintain profile accuracy, relevance, and compliance with platform guidelines.
  • Improved website visibility through development and implementation of SEO strategies.
  • Generated high-quality leads through strategic targeting of key demographics and interests.
  • Created and managed social media campaigns to increase brand engagement.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Managed online reputation by addressing customer feedback promptly and professionally, maintaining a positive image for the brand.
  • Devised content strategy to effectively engage target audiences.
  • Managed multiple social media platforms for increased engagement and audience growth.
  • Utilized A/B testing for optimal ad effectiveness, refining campaigns based on data insights.
  • Wrote and distributed press releases to increase brand visibility.

Front Desk Agent

Hyatt
05.2019 - 05.2020
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Used internal software to process reservations, check-ins and check-outs.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Front Desk Receptionist

Westin O'Hare
02.2017 - 02.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Organized, maintained and updated information in computer databases.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Developed strong working relationships with team members, fostering a positive work environment.

Education

High School Diploma -

Harper College
1200 W Algonquin Rd, Palatine, IL 60067, United St
06.2015

Skills

  • Customer Relationship Management (CRM)
  • Strategic Marketing
  • Relationship Building
  • Problem-solving skills
  • File Management
  • Mail and packages
  • Conflict Management
  • Time Management
  • Office Management
  • Data Entry
  • Event Coordination
  • Guest Services
  • Front Desk Management
  • Guest accommodations

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Marketing Manager

Mundo Autos
01.2022 - 01.2023

Social Media Marketing Manager

PHP Agency Oakbrook - MoneySmartMovement HQ
01.2020 - 01.2022

Front Desk Agent

Hyatt
05.2019 - 05.2020

Front Desk Receptionist

Westin O'Hare
02.2017 - 02.2019

High School Diploma -

Harper College

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Alex Medina