Alexa Cordova
Naco
Summary
Dynamic and resourceful professional with extensive experience at Copper Queen Hospital, excelling in data entry and customer service. Proven track record in optimizing appointment scheduling and enhancing patient referral processes, resulting in improved operational efficiency and satisfaction. Adept at maintaining confidentiality and managing documentation with precision.
Overview
25
25
years of professional experience
Work History
Business Office Clerk
Copper Queen Hospital
Bisbee
08.2001 - 03.2026
- Processed patient admissions and discharges efficiently to maintain smooth operational flow.
- Managed scheduling of appointments, ensuring optimal use of resources and staff availability.
- Maintained accurate patient records while adhering to confidentiality standards and regulations.
- Assisted in billing processes by verifying insurance information for timely reimbursements.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reduced errors in data entry tasks by implementing a thorough review process and cross-checking data.
- Expedited document processing by utilizing advanced computer skills like word processing, spreadsheets creation and data manipulation tools.
- Improved customer satisfaction by promptly addressing inquiries, resolving issues, and providing professional assistance.
Referrals Clerk
Chiricahua Community Health Center
Sierra Vista
08.2015 - 05.2018
- Processed patient referrals efficiently, ensuring timely access to care.
- Managed referral tracking systems to maintain accurate patient records.
- Collaborated with healthcare providers to streamline referral processes.
- Trained new clerks on workflow procedures and system usage.
- Coordinated with insurance companies to verify coverage details for referrals.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Maintained detailed records of patient referrals, ensuring accurate tracking and follow-up for optimal care coordination.
- Expedited urgent referrals when needed, coordinating closely with providers and specialists to arrange timely appointments for patients in critical situations.
- Scheduled appointments with specialists on behalf of clients.
- Assisted in maintaining up-to-date provider directories, enabling efficient navigation of available specialists within the network for streamlined referral management.
- Streamlined communication between patients, primary care providers, and specialists by serving as a central point of contact.
- Continuously updated knowledge of changes within the healthcare landscape, adapting referral processes as necessary to ensure optimal outcomes for all parties involved.
Education
High School Diploma -
Bisbee High School
BisbeeSkills
- Scheduling appointments
- Filing systems
- Data entry proficiency
- Confidentiality handling
- Document management
- Basic accounting
- Meeting preparation
- Database maintenance
- Report generation
- Microsoft office expertise
- Proofreading documents
- Positive attitude
- Customer service
- Time management
- Verbal and written communication
- Excel spreadsheets
- Resourceful
Timeline
Referrals Clerk
Chiricahua Community Health Center
08.2015 - 05.2018
Business Office Clerk
Copper Queen Hospital
08.2001 - 03.2026
High School Diploma -
Bisbee High School