ALEXA DUARTE SANCHEZ

Stylist Associate

EMANUEL'S BEAUTYBRAIDS

07.2019 - Current

Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
Recommended retail products for at-home use.
Advised clients on proper home-care regimens.
Fostered friendly, warm, and exceptional customer experience.
Stocked treatment rooms with proper supplies.
Welcomed clients arriving for appointments.
Flexibly worked evenings and weekends to maintain proper spa coverage.
Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
appointment scheduling and waiting list management when necessary.
Educated patients on treatment options.
Provided clients with knowledge of all cosmetic services being provided.
Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
i assist in inventory control.
Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
Implemented client feedback system to identify areas for improvement, leading to higher satisfaction rates.
Improved store efficiency by training new associates on proper procedures, company policies, and best practices in customer service.
Championed store promotions by effectively communicating benefits to customers while tailoring presentations based on individual preferences or needs.
Conducted regular trend research to stay current on fashion industry developments and offer up-to-date advice to clients.
Resolved customer complaints diplomatically while offering creative solutions that aligned with both client desires and company guidelines.
Developed loyal repeat clientele by establishing trust through expert knowledge of product offerings and personalized attention.
Maintained strong vendor relationships to ensure consistent access to the latest styles at competitive prices.
Assisted in visual merchandising, maintaining an attractive store environment for customers.
Collaborated with team members to achieve monthly sales targets and consistently exceeded personal goals.
Processed payments, entering sales in register for prompt customer service.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Maintained positive, professional attitude during long shoots and when dealing with difficult people.
Trimmed, cut, and shaped hair and hairpieces based on customer preference.