Hi, I’m
Alexa Gil
customer service associate
Tijuana,BCN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Branding and identity
Video editing
Creative thinking
Decision-making
Works Well Under Pressure
Photography
Multitasking and organizing
Customer service
Teamwork and collaboration
Problem-solving
Adaptability and flexibility
Work History
Probien
Design Intern
06.2025 - 11.2025
Job overview
- Assisted in creating visual assets for digital marketing campaigns, enhancing brand presence.
- Engaged in user research to gather insights, improving design usability and user experience.
- Utilized design software such as Adobe Creative Suite to produce graphics, layouts and photo edition.
- In charge of taking photos and videos of different properties and a few events.
- Assisted in editing small videos for social media and conferences.
- Contributed to brainstorming sessions, generating creative ideas that aligned with client objectives.
- Helped maintain organized archives of design assets for efficient retrieval when needed.
- Participated in brainstorming sessions, generating innovative ideas for product improvements and new features.
- Contributed to a positive work environment through effective communication and collaboration with colleagues.
Petros cafe
Lead Barista
02.2024 - 06.2025
Job overview
- Trained and mentored new baristas in beverage preparation and customer service techniques.
- Managed daily operations, ensuring efficient workflow and adherence to health and safety standards.
- Developed specialty coffee recipes, enhancing menu offerings and customer satisfaction.
- Monitored inventory levels, placing orders to maintain stock of high-quality ingredients.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
- Promoted additional items with beverages, increasing store sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Helping in most business events.
Regenerativo cafe
Barista
01.2023 - 12.2023
Job overview
- Prepared and served high-quality beverages to enhance customer satisfaction.
- Operated espresso machines and brewing equipment efficiently for consistent product quality.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Implemented feedback mechanisms to refine beverage recipes based on customer preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Education
Universidad XochicalcoTijuana
Bachelor of Arts from School of Design
08.2021 - 08.2025
Overview
3
years of professional experience
4
years of post-secondary education
Certification
- Licensed Food Handler's Certification - 2024
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)