Alexa Paloma Hernández Rodriguez
Summary
I consider myself a professional with a high balance between technical skills and social/human skills, providing effective results and solving problems quickly and effectively. I constantly look for challenges and improve myself personally and professionally. My communication and social skills always keep in constant development and help me generate useful information to provide better performance in my daily activities and behaviors.
Overview
10
10
years of professional experience
Work History
Supply Chain Analyst
Future Electronics
Guadalajara, Jalisco, Mexico
04.2023 - Current
- In charge of the creation and monitoring of international shipments (sea, air and land) according to the assigned client portfolio requirements.
- Communication with suppliers/manufacturers to update clients with delivery dates, price increases and problems with merchandise.
- Responsible for verifying quotes.
- In charge of providing billing, shipping documents and PO creation in the system.
- Consolidation and expedites of merchandise.
- Creation of reports for the client with real-time information on merchandise available in inventories (Europe, America and Asia)
- Worked closely with sales teams to understand customer needs, ensuring appropriate inventory levels were maintained to meet demand fluctuations effectively.
- Ensured timely delivery of products to customers by closely monitoring order fulfillment processes and addressing any issues promptly.
Accounts Receivable Professional
IBM Comercializadora de Mexico
El Salto, Jalisco, Mexico
10.2020 - 03.2023
- Billing forecast control vs. actual billing, achieving compliance with this metric by more than 90% each month.
- Customer service for the collection of invoices through constant communication until receiving payments.
- Applications used: SAP
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
Trainer
Beliveo S.A
Guadalajara, Jalisco, Mexico
10.2018 - 10.2019
- Responsible for trained 7 groups of 20 people in the company with focused metrics during and after the training to know its effectiveness.
- In charge of certifications based on learning from the training provided.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
QA Control Analyst
Beliveo S.A
Guadalajara, Jalisco, Mexico
06.2017 - 10.2018
- In charge of conducting analytical research on information generated by workers in the company based on metrics provided by the team of BI specialists.
- Reduced risks by conducting thorough audits and identifying potential control issues.
- Responsible for giving updates to the company regarding the behaviors found in the analyzes generated for improve business quality.
Customer Service Agent
Beliveo S.A
Guadalajara, Jalisco, Mexico
05.2015 - 06.2017
- Responsible for customer service through telephone lines providing the best attention and service with the purpose of improving the quality of company services.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Education
ITESO - International Business
Instituto Tecnológico Y De Estudios Superiores
Guadalajara, Jalisco01.2022
High School - undefined
Universidad del Valle de México, Sur
Guadalajara, Jalisco01.2016
Skills
- Interpersonal communication
- Influential communication for positive outcomes
- Organizational structure development
- Practical decision-making skills
- Management of human intelligence operations
- Operational discipline
- Customer focus
- Training
- Quality Control
LENGUAGES
Spanish: Native language
English: Advanced
Timeline
Supply Chain Analyst
Future Electronics
04.2023 - Current
Accounts Receivable Professional
IBM Comercializadora de Mexico
10.2020 - 03.2023
Trainer
Beliveo S.A
10.2018 - 10.2019
QA Control Analyst
Beliveo S.A
06.2017 - 10.2018
Customer Service Agent
Beliveo S.A
05.2015 - 06.2017
High School - undefined
Universidad del Valle de México, Sur
ITESO - International Business
Instituto Tecnológico Y De Estudios Superiores