Alexander Ash

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Answered customers' questions regarding products, prices, and availability.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Contributed to team objectives in fast-paced environment.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Maintained up-to-date knowledge of product and service changes.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Organized contact management system, resulting in better client organization and goal alignment.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Kept register accurate through correct billing, payment processing and cash management practices.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Delivered to customer within specific timeframes.
• Used coordination and planning skills to achieve results according to schedule.

• Increased participation in competitive Magic: the Gathering community in north Florida/south Alabama region.
• Contributed to several notable Magic blogs and publications, such as MTGSalvation and MTGGoldfish.

• Shoutcast multiple events on stream, talking over live footage of game-play to entertain and enhance audience's experience.
• Created welcoming and inclusive community for Smash Bros. in Pensacola, Florida.

MAPEI de México is a subsidiary of MAPEI, an international company specializing in chemicals used in construction.

Responsibilities

• Created, edited and produced multimedia advertisements.
• Translated seven videos celebrating companies tenth year as MAPEI de Mexico from English to Spanish.
• Worked on companies website and technical database.
• Translated product technical data sheets from English and Italian to Spanish.

Café Condor is one of Colombia's largest coffee exporters.

Responsibilities

• Assisted in picking and preparation of coffee beans to sell.
• Worked in management of coffee bean sales and transport.