Alexander Cardenas Torres
Tijuana, Baja California
Overview
15
15
years of professional experience
Work History
Bilingual Customer Service Representative
Printfly Corporation
Tijuana
06.2023 - 05.2024
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Processed orders accurately and promptly, ensuring timely delivery of goods and services.
IT Help Desk Analyst 1
Integer Holdings
09.2021 - 06.2023
- Remote user support
- Installation, configuration, and solution to software problems
- Ticket systems manage
- VPN administration.
CUSTOMER SERVICE SUPERVISOR
CBG Contact Solutions
04.2020 - 08.2021
- Client care by phone chat and email.
FINANCIAL SERVICES SUPERVISOR
Bail Hotline Bail Bonds
Bit Center
04.2016 - 12.2020
- Monitor accounts on a daily basis
- Identify outstanding account receivables
- Investigate historical data for debts and bills
- Take actions in order to encourage timely payments.
TECH SUPPORT AGENT
Telvista
Col.Aviacion
04.2009 - 05.2015
- Technical support by phone chat and email
- Basic troubleshooting for network connectivity issues.
Education
Associates - Business Administration/Management
Santa Ana College
High School - Computer Graphics
Saddleback High School
Skills
- Result-oriented
- Organized and responsible
- Detail oriented
- Ticket system working knowledge
- Service attitude
- Customer success experience
- Excellent problem solver
- Teamwork
- Software troubleshooting experience
- Strong English communication skills (Verbal & Written)
- Ability to analyze complex technical information
- Leadership
- Financial Expertise
Timeline
Bilingual Customer Service Representative
Printfly Corporation
06.2023 - 05.2024
IT Help Desk Analyst 1
Integer Holdings
09.2021 - 06.2023
CUSTOMER SERVICE SUPERVISOR
CBG Contact Solutions
04.2020 - 08.2021
FINANCIAL SERVICES SUPERVISOR
Bail Hotline Bail Bonds
04.2016 - 12.2020
TECH SUPPORT AGENT
Telvista
04.2009 - 05.2015
Associates - Business Administration/Management
Santa Ana College
High School - Computer Graphics
Saddleback High School
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