Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexander Guerrero

CSR
Tijuana, Baja California,BCN

Summary

Dynamic bilingual customer service representative with proven success as a CSR enhancing efficiency through document translation and conflict resolution. Skilled in upselling and active listening, I foster strong client relationships, ensuring satisfaction and repeat business. Proficient in Microsoft 365, I thrive in fast-paced environments, managing high call volumes with professionalism.

Overview

12
12
years of professional experience

Work History

Bilingual CSR

CSSI
10.2024 - 01.2025
  • Maintained thorough knowledge of company policies, procedures, and offerings to confidently address questions from diverse clientele in both languages.
  • Improved overall efficiency by translating company documents and communications for non-English speaking staff members.
  • Collaborated closely with other departments, ensuring seamless coordination when addressing multilingual customer queries or complaints.
  • Managed escalated cases proficiently, using advanced negotiation skills to maintain positive relationships with clients who spoke either English or Spanish fluently.

CSR, Sales

Telvista Call Center
03.2019 - 10.2021
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.

CSR

Sykes Call Center
02.2013 - 03.2018
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Routh High School
Rancho Tujunga California
10-1997

Skills

  • Fluent bilingualism
  • Call center experience
  • Data entry proficiency
  • Upselling strategies
  • Microsoft 365
  • Google worksheet
  • Bilingual native english and spanish
  • 30 wpm typing speed
  • Active listening
  • Conflict resolution
  • Time management
  • Public speaking

Languages

Spanish
Advanced (C1)
English
Advanced (C1)

Timeline

Bilingual CSR

CSSI
10.2024 - 01.2025

CSR, Sales

Telvista Call Center
03.2019 - 10.2021

CSR

Sykes Call Center
02.2013 - 03.2018

High School Diploma -

Routh High School

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Alexander GuerreroCSR