Summary
Overview
Work History
Education
Skills
Video Games
Languages
Timeline
Generic

Alexandra Acevedo

Phoenix

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Agent

PNC Bank
04.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Communicated with clients regarding account services, statements, and balances.
  • Adapted to new applications and maintained knowledge of current technologies.

Team Leader Manager

Walmart
11.2019 - 04.2021
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Delivered regular team meetings for aligned work towards common goals.
  • Implemented training programs to maximise team member development and potential.

Assistant Manager

Ross Dress For Less
01.2014 - 11.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.

Education

Bachelor of Science - Computer Science

Johnson And Wales University
Rhode Island
01.2028

GED -

South West Texas Junior Collage
Texas
06.2022

Certificate - Business Administration And Management

South Texas Junior Collage
Texas
05.2022

Certificate - Technology Education

South West Texas Junior Collage
Texas
05.2022

Skills

  • Call Control
  • Case Management
  • Information Verification
  • Customer Relationship Management (CRM)
  • Returns Processing
  • Customer Relations
  • Inbound Call Management
  • Empathetic and Genuine
  • Correspondence Composition

Video Games

I currently due streaming with friends and is something I enjoy. I want to get my degree on computer science to work on my dream job with top video game companies.

Languages

Spanish
Advanced (C1)

Timeline

Customer Service Agent

PNC Bank
04.2021 - Current

Team Leader Manager

Walmart
11.2019 - 04.2021

Assistant Manager

Ross Dress For Less
01.2014 - 11.2019

Bachelor of Science - Computer Science

Johnson And Wales University

GED -

South West Texas Junior Collage

Certificate - Business Administration And Management

South Texas Junior Collage

Certificate - Technology Education

South West Texas Junior Collage

Similar Profiles

CREATE PROFILE
Alexandra Acevedo