Summary
Overview
Work History
Education
Skills
Languages
Websites
Get Connected
Certification
References
Timeline
Generic

Alexandra Acevedo

Nogales

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Online Specialist

PNC Bank
REMOTE
04.2022 - 03.2024
  • Verified client identity by conducting thorough KYC and AML checks.
  • Assisted customers with setting up online banking accounts, resetting passwords and navigating the website.
  • Maintained knowledge of current interest rates on loans, savings accounts.
  • Recognized suspicious activities or fraud attempts in order to protect customers' assets.
  • Generated statements for customers upon request containing account balances, transaction details.
  • Provided customer service support to clients via phone, email and online chat.
  • Performed financial transactions such as deposits, withdrawals and transfers for clients.
  • Utilized specialized software programs to manage customer records and access information quickly.
  • Actively participated in team meetings providing input on process optimization initiatives.
  • Processed deposits, withdrawals, transfers, payments, and other transactions accurately and efficiently.
  • Answered customer questions regarding bank policies, procedures, products and services.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Front End Supervisor

Walmart
Los Angeles
12.2019 - 04.2022
  • Implemented procedures to reduce shrinkage and increase profitability of the department.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Supervised the proper maintenance of all equipment used at the checkout area.
  • Assisted management team in developing operational strategies that improved overall store performance.
  • Ensured adequate staffing levels during peak business hours.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Managed customer complaints and rectified issues to complete satisfaction.

Assistant Store Manager

Ross Dress For Less
Eagle Pass
12.2014 - 12.2019
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Maintained a safe working environment by enforcing safety regulations.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.

Education

GED -

South West Texas Junior Collage
Texas
06-2021

Technology - Microsoft

South West Texas Junior Collage
Texas
06-2021

Some College (No Degree) - Web Design

The University of Arizona
Arizona

Skills

  • Video Editing
  • Community Management
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Time Management
  • Effective Communication
  • Goal Setting
  • Sales expertise
  • Attention to Detail

Languages

English
First Language
Spanish
Advanced (C1)
C1

Websites

Get Connected

  • Xanandraversus@outlook.com ( Email me info if you get my voice mail )
  • Sof1v1.2023@gmail.com
  • +52 631-117-9783 ( Text or Call )

Certification

  • Certificate - Technology ( Microsoft )

References

References available upon request.

Timeline

Online Specialist

PNC Bank
04.2022 - 03.2024

Front End Supervisor

Walmart
12.2019 - 04.2022

Assistant Store Manager

Ross Dress For Less
12.2014 - 12.2019

GED -

South West Texas Junior Collage

Technology - Microsoft

South West Texas Junior Collage

Some College (No Degree) - Web Design

The University of Arizona

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Alexandra Acevedo