Alexandra Villalvazo
Bonita
Summary
Proven track record in enhancing customer experience and streamlining operations, as demonstrated at Pacific Steel & Recycling. Excelled in negotiating favorable terms, boosting efficiency, and fostering team collaboration. Skilled in problem-solving and multitasking, with a commitment to maintaining a positive and productive work environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Recent graduate with foundational knowledge in International Business and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
7
7
years of professional experience
Work History
Asistant Office and Logistic Operations
Pacific Steel & Recycling
10.2021 - Current
- Established positive relationships with vendors, negotiating contracts to secure favorable terms for the business.
- Provided excellent customer service by resolving inquiries promptly and professionally.
- Managed office tasks efficiently, ensuring timely completion of paperwork and data entry.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
Sales Associate
Sunglasshut
06.2022 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Assistant Manager
APCE TJ
01.2018 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Bachelor of International Business Economics -
UNIVERSIDAD AUTONOMA DE BAJA CALIFORNIA
Mexico, Tijuana07-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Dependable and responsible
- Organizational skills
- Calm under pressure
Timeline
Sales Associate
Sunglasshut
06.2022 - 11.2024
Asistant Office and Logistic Operations
Pacific Steel & Recycling
10.2021 - Current
Assistant Manager
APCE TJ
01.2018 - 12.2019
Bachelor of International Business Economics -
UNIVERSIDAD AUTONOMA DE BAJA CALIFORNIA
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