Summary
Overview
Work History
Education
Skills
hobbies
Languages
Timeline
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Alexandre Jean Jephte

Tijuana, Baja California

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Multilingual, hardworking, and ready to join my next team.

Overview

5
5
years of professional experience

Work History

Sales Agent Representative

INBOUND
01.2023 - 02.2024
  • Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
  • Increased sales revenue by developing and maintaining strong client relationships.
  • Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
  • Improved overall team performance by providing mentorship and guidance to junior sales representatives.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.

Customer Service Representative

Life Insurance
08.2021 - 11.2022
  • Greeted customer in a friendly and helpful manner
  • Provided high quality customer service to customers
  • Handled sales transactions and returns in timely manner
  • Answered all questions regarding promotions.(Medicaire and medicaid )
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.

Sales Representative Team Leader

Medication Assistance Pharmacy-Mission Hospital
02.2022 - 10.2022
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Educated patients on the importance of medication compliance, promoting better understanding of their treatment plan and its benefits.
  • Served as a trusted resource for family members seeking information about loved ones'' prescribed medications, fostering positive relationships built on trust and open communication.
  • Collaborated with pharmacists to ensure appropriate medication storage and inventory control, reducing waste and ensuring availability.
  • Reviewed medication orders for accuracy and completeness before administering medication.

Telephone Surveyor

Delta Corporation
01.2020 - 07.2021
  • Made outgoing calls
  • Phone interviews daily -Used verbatim to get customers opinions -Provided great phone etiquette when on the phone
  • Data entry -Intermediate computer usage
  • My responsibilities are to make outbound calls using a professional and clear tone, reading all surveys/study's verbatim, and to get as many study's
  • Called a selected sample and Conducted Phone Surveys Used the WinCati CATI Program (Computer Assisted Telephone Interviewing) Work Study
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CUSTMER SERVICE REPRESENTATIVE

SHIFSMART
01.2019 - 12.2020
  • Worked to achieve high customer satisfaction rates
  • Aimed to provide clients with the highest level of customer service possible
  • Provided excellent customer service and achieved a high rate of client satisfaction and retention.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

GED -

Americain English School

Skills

  • Excellent Communication Skills
  • Troubleshooting Skills
  • Multitasking Skills
  • Marketing Strategies
  • Leadership Skills
  • Mediation and Negotiation Skills
  • Project Management Tools
  • Sales Strategies
  • Excellent Written and Verbal Communication
  • Positive Customer Engagement
  • Interpersonal Skills
  • Multilingual

hobbies

Reading 

Writing 

Exercise 

Music

Learning languages 

Sport 

Travelling 

Meditation

Languages

French
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
English
Bilingual or Proficient (C2)

Timeline

Sales Agent Representative

INBOUND
01.2023 - 02.2024

Sales Representative Team Leader

Medication Assistance Pharmacy-Mission Hospital
02.2022 - 10.2022

Customer Service Representative

Life Insurance
08.2021 - 11.2022

Telephone Surveyor

Delta Corporation
01.2020 - 07.2021

CUSTMER SERVICE REPRESENTATIVE

SHIFSMART
01.2019 - 12.2020

GED -

Americain English School

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Alexandre Jean Jephte