Alexandro Peugnet Silva
CDMX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
CSR-Western Union
Ibex Global
01.2017 - 01.2018
- Mentored new employees on procedures and policies to maximize team performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Financial Advisor - Capital One
Sitel
01.2016 - 09.2016
- Recommended strategies to clients to help achieve financial goals.
- Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs.
- Reviewed existing client accounts to identify any gaps or areas needing improvement.
Cashier Manager
Panadería Azúcar y Canela
01.2011 - 01.2013
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
Education
Associate of Science -
Universidad Americana
Managua, Nicaragua12.2016
Skills
- Schedule Maintenance
- Time Management
- Attention to Detail
- Team Leadership
- Customer Service
- Customer Complaint Resolution
- Workflow Optimization
- Order Management
Languages
Spanish
First Language
English
Advanced (C1)
C1
Portuguese
Beginner
A1
Timeline
CSR-Western Union
Ibex Global
01.2017 - 01.2018
Financial Advisor - Capital One
Sitel
01.2016 - 09.2016
Cashier Manager
Panadería Azúcar y Canela
01.2011 - 01.2013
Associate of Science -
Universidad Americana
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