Alexa Noara León Márquez
León
Summary
Proven expertise in enhancing customer satisfaction and loyalty, demonstrated during tenure at Daylight Donuts, where I spearheaded efforts to streamline service efficiency and resolve complaints swiftly. Skilled in cybersecurity measures and adept at fostering team collaboration, I excel in maintaining operational excellence and ensuring a secure, welcoming environment for all patrons.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Counter Staff in Pastry and Cafe
Daylight Donuts
León, Guanajuato
02.2024 - 08.2024
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Maintained stock and replenished workstation products.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Performed arithmetic functions handling cash, close checks and balance register.
- Identified issues and developed solutions to improve quality control.
Food Stall Counter Employee
Luztopia
León, Guanajuato
11.2023 - 02.2024
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Food Stall Counter Employee
Luztopia
León Guanajuato
12.2022 - 02.2023
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Maintained stock and replenished workstation products.
- Collaborated with team members to streamline processes and enhance overall efficiency.
Education
High School Diploma -
Universidad De La Salle Bajío
León, Guanajuato, Mexico 08.2022 - 07.2024
Skills
Explosive device identification
Cybersecurity measures
Threat assessment
Emergency preparedness
Timeline
Counter Staff in Pastry and Cafe
Daylight Donuts
02.2024 - 08.2024
Food Stall Counter Employee
Luztopia
11.2023 - 02.2024
Food Stall Counter Employee
Luztopia
12.2022 - 02.2023
High School Diploma -
Universidad De La Salle Bajío
08.2022 - 07.2024
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