Alexa Paola Castro García
Tijuana, B.C
Summary
Motivated Psychology Student seeking HR internship to contribute to a supportive and efficient workplace. Excited to gain hands-on experience and further develop expertise in organizational psychology and HR practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Manager
Regenerativo Coffee and Wellness Bar
Tijuana
04.2021 - 10.2023
- Managed barista staff, ensuring proper training and scheduling.
- Created and implemented operational procedures for the barista team to ensure customer satisfaction.
- Provided feedback on baristas' performance, developed action plans to improve quality of service.
- Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
- Recruited, hired, trained and supervised baristas to ensure adherence to company policies and procedures.
- Researched competitive market data to identify opportunities for improvement in product offerings or services provided.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained up-to-date knowledge of coffee trends and products to enhance menu offerings.
- Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
Medical Assistant
My Best Body Ever
Tijuana
08.2020 - 04.2021
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Education
Bachelor of Science - Psychology
Universidad Autónoma De Baja California
Tijuana, B.C., México12-2025
Skills
- Team Building and Leadership
- Hiring and Training
- Performance Assessments
- Shift Scheduling
- Shop Opening and Closing
- Product Recommendations
- Customer Service
- Backroom Stocking
- Quality Control
Affiliations
- Softball player.
- Foodie.
Languages
Spanish
First Language
English
Advanced (C1)
C1
Certification
- Socio-emotional Skills Development (MéxicoX)
References
References available upon request.
Timeline
Barista Manager
Regenerativo Coffee and Wellness Bar
04.2021 - 10.2023
Medical Assistant
My Best Body Ever
08.2020 - 04.2021
- Socio-emotional Skills Development (MéxicoX)
Bachelor of Science - Psychology
Universidad Autónoma De Baja California
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