Microsoft expert
ALEXIA DOMINIK RUBIO HERNÁNDEZ
Quality And Guest Service Manager
Queretaro City,Queretaro
Summary
In-depth knowledge of hotel industry standards and the ability to implement innovative strategies. I also possess the skills to lead teams and ensure customer satisfaction in hotel environments, with excellent communication and problem-solving skills to maintain operational excellence in hotels.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service
Hotel Fundadores
Torreon, Coah.
09.2022 - 12.2023
- Skills in resolving customer complaints and issues effectively
- Previous work in a call center handling inquiries and resolving doubts
- Skills in effective communication and friendly customer interaction
- Provided friendly, helpful customer service to over 15 customers daily.
Customer Service Supervisor
Hotel Fundadores
Torreon, Coah.
05.2019 - 08.2022
- Experience in customer service and quality service in the hotel sector
- Knowledge of hotel management systems and reservation software
- Ability to resolve problems and handle complaints effectively
- Experience in maintaining cleanliness and quality standards in rooms and common areas
- Completed bi-weekly payroll for 6 employees.
Education
BACHELOR'S DEGREE - International Tourism
Universidad Anáhuac
Querétaro City, Querétaro, Mexico 08.2022 - Current
Skills
- Customer service
- Role administration
- Friendly, positive attitude
- Teamwork and collaboration
- Microsoft office
- Creative design thinking
Personal Information
- Date of Birth: 04/10/04
- Nationality: Mexican
Software
Digital Competences Skills
Certification
Enterprise Design Thinking
Interests
Arts
Fotography
Tourism
Excellence in Quality
Timeline
Enterprise Design Thinking
03-2024
Customer Service
Hotel Fundadores
09.2022 - 12.2023
BACHELOR'S DEGREE - International Tourism
Universidad Anáhuac
08.2022 - Current
Customer Service Supervisor
Hotel Fundadores
05.2019 - 08.2022
Similar Profiles
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
Nadine BakkenNadine Bakken
Banquet Supervisor at Hyatt Regency Hotel/Adobe Hotel/Edward HotelBanquet Supervisor at Hyatt Regency Hotel/Adobe Hotel/Edward Hotel
Beakal ChemedaBeakal Chemeda
Hotel Front Desk Agent at Architect Hotel, District Hotel, Eldon HotelHotel Front Desk Agent at Architect Hotel, District Hotel, Eldon Hotel