ALEXIA ELIZABETH BOWLIN STAPLES
Hermosillo
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Owner
Self-Owned Online Business
09.2019 - 08.2021
- Analyzed customer feedback to identify areas for improvement.
- Conducted market analysis to identify opportunities for product innovation, keeping company ahead of trends.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Created and managed social media campaigns to increase brand engagement.
- Conducted market research to identify new opportunities and target markets.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Customer Service Representative
RDI Corporation
01.2022 - 11.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided technical support for computer-related problems through email, telephone, and hands-on support.
- Provided technical support to clients, addressing their concerns and ensuring optimal system performance.
- Increased client satisfaction by providing prompt and accurate technical support throughout the project lifecycle.
- Provided exceptional customer support by troubleshooting and resolving complex technical issues in a timely manner.
- Provided technical guidance and support for complex testing procedures, improving overall staff competency.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Executive Sales Representative
ZEVE Corporation
02.2023 - 08.2024
- Increased sales revenue by developing and implementing strategic sales plans for key accounts.
- Consistently met or exceeded individual sales targets while contributing positively to the overall performance of the team.
- Improved customer satisfaction by providing consistent follow-up and addressing concerns promptly.
- Expanded market share with the successful introduction of new products to existing clients.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Consulted with businesses to supply accurate product and service information.
Education
Bachelor Degree - International Business And Commerce
University of Sonora
05.2022
Skills
- Microsoft Office
- Sales strategy
- Adaptability
- E-commerce sales
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Customer satisfaction
- Excellent communication
- Organizational skills
- Active listening
- Team leadership
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Certification
- Strategy Executive For Public Leadership - In Harvard Bussines Online School (Sep 2024)
- Financial Planning Program - NYU (August 2020)
Timeline
Executive Sales Representative
ZEVE Corporation
02.2023 - 08.2024
Customer Service Representative
RDI Corporation
01.2022 - 11.2022
Owner
Self-Owned Online Business
09.2019 - 08.2021
- Strategy Executive For Public Leadership - In Harvard Bussines Online School (Sep 2024)
- Financial Planning Program - NYU (August 2020)
Bachelor Degree - International Business And Commerce
University of Sonora
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