Alexia Ibarra
Bonita
Summary
Highly experienced professional with a proven track record in customer service and problem-solving. Recognized for delivering personalized solutions and building strong customer relationships, reliable team player who thrives on collaboration and adapts quickly to meet dynamic customer needs. possesses exceptional problem-solving skills and its dedicated to creating an enjoyable customer experience.
Overview
4
4
years of professional experience
Work History
Apple Specialist
Apple Inc
08.2024 - Current
- Provide timely assistance to customers
- Set the right expectations,and try and find the best solution to any problems.
- Provide personalize solution
- Provide personalized recommendations, to find the right product for their personal need.
- Collaborated with team members to consistently achieve sales targets and exceed customer expectations.Increased overall store efficiency by implementing new processes for streamlining workflow among team members.
- Retained a loyal customer base by consistently delivering on promises, providing exceptional service, and always going the extra mile to address individual needs.
- Handled high-pressure situations gracefully, addressing customer concerns promptly while maintaining a professional demeanor at all times.
- Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products.
Cashier
Homestyle Hawaiian
01.2024 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Provided compassionate assistance to clients in need of help
- Assisted customers with locating merchandise within the store
- Informed customers about product pricing and answered questions regarding products and services available in the store
Team Leader
Happy dog spaw
04.2021 - 04.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects
- Conducted regular performance reviews to assess individual team member progress
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions
Cashier Team Lead
Wetzels Pretzels
09.2020 - 01.2021
- Assisted cashiers with resolving customer complaints and inquiries
Education
GED -
Southwestern College
04.2025
High School Diploma -
Iman
07.2020
Skills
- Customer Service
- Conflict Resolution
- cleaning and sanitizing
- product demonstration
- multitasking
- customer assistance
- customer service excellence
- client realtionship building
- teamwork and collaboration
- merchandise restocking
- time management skills
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
ASL
Beginner (A1)
Timeline
Apple Specialist
Apple Inc
08.2024 - Current
Cashier
Homestyle Hawaiian
01.2024 - 08.2024
Team Leader
Happy dog spaw
04.2021 - 04.2023
Cashier Team Lead
Wetzels Pretzels
09.2020 - 01.2021
High School Diploma -
Iman
GED -
Southwestern College
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