Alexis Fajardo

San Mateo Cuautitlán Izcalli

Summary

Dynamic customer service professional with a proven track record at TTEC, excelling in conflict resolution and technical support. Adept at enhancing customer satisfaction and retention through active listening and critical thinking. Successfully managed complex inquiries, contributing to improved service delivery and team performance. Skilled in data entry and relationship building.

Overview

years of professional experience

Work History

Customer Service Representative / Technical Eng.

TTec

Mexico

05.2025 - 12.2025

Managed customer care calls for Verizon Wireless, resolving billing inquiries and service modifications. Advanced to technical support representative, leading efforts to troubleshoot technical issues and improve service delivery. Developed expertise in sales and technical support, contributing to team success and customer retention.

Maintenance Coordinator

Waldorf Astoria

California

02.2021 - 05.2024

I coordinated jobs for hotels. Did most of the remodeling and reconstruction of the hotel. Anything from dry wall to installing security cameras

Education

GED -

Otto A. Fischer.

Orange

Skills

Customer service
Active listening
Critical thinking
Data entry
Relationship building

Call center experience
Conflict resolution
Complaint handling
Complaint resolution
Customer satisfaction measurement

Languages

English

Advanced (C1)

Spanish