Alexis Orihuela Guerrero

Planning, management, support to the administrative area, billing,

activities, supervision of finished product and customer service.
Solutions executor (project manager) for SME market. Project leader. Advisor in technical support to the printing team and quality control of finished products.

Solved problems timely and effectively, ensuring customer satisfaction.

Customer service. Attention to the general public, relationships with difficult clients, verifying credits, billings and convincing not to cancel credit.
Attention to overdue portfolio. Support to the administrative area in logistics and planning.

Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.

Customer Service, Reservations, customer portfolio monitoring.

Attention to overdue portfolio. Direct dealing with difficult clients and conflict management. Administrative attention to various clients to provide the best solution in logistics and reservation management. Short and medium term vacation plans. Sales through gold, platinum and diamond membership sales plans.

Direct dealings with end clients and multinationals. Support to the administrative area in collections, sales management and resistance to change.

I improved the company's portfolio by more than 30% during my work stay. Increased and improved relationships with past and new clients.

• Collaborated with sales team to optimize revenue from group bookings and special events.
• Enhanced customer satisfaction by efficiently managing and processing reservation requests.

100% sales in the field, attention to individual clients and high-prestige companies such as Televisa, Tv Azteca and radio stations, follow-up of a wide portfolio of clients.

Direct dealings with clients, via email, telephone and mostly office visits.
Extensive knowledge of audio, video and network equipment. Opening and closing of projects.

Support to the administrative area, follow up and coordinate orders. Make purchase orders for suppliers. Support with work orders verifying sales prices, delivery control. Make invoices, do collection work. Create delivery formats according to the characteristics requested by each client to receive invoices.

Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Sales focused on broadcast to the broadcast sector, such as television and radio stations.
Opening of new accounts, opening of projects, turnkey projects, treatment at managerial and executive level, closing of projects. Hold conferences on products or brands at an engineering level
Monitoring of projects from opening, negotiation, closing, purchase requisition, purchase order, billing and collection management.
Ability to work under pressure, focused on working under results/goals, availability to travel. Ability to work as a team.

Establish sales objectives together with the general director. Participate in the selection, training and development processes of the sales team under your charge.
Form and strengthen relationships with clients and strategic partners. Supervise the tasks assigned to the team.
Create a friendly work environment with the team and other areas of the company.
Develop job roles.
Supervise the tasks assigned to the work team, always focused on sales and compliance with the company's objectives.

Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.

Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.

Maintained long-term relationships with high net-worth clients.

Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.

Collaborated with marketing team to develop targeted promotional materials and campaigns.

Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.

Establish sales objectives, by business vertical.
Planning and execution of strategies to achieve sales objectives. Establish goals and objectives of each area.
Define objectives, quotas and incentives of each collaborator.
Creation of new business relationships and new strategic partners. Great capacity for business opening, monitoring and closing at management level.
Coordinator of events such as: exhibitions, product webinars, workshops, product presentations.
Supervision of all areas involved with sales process: pre-sale, post-sale and administration.
Always focused on selling, supporting sellers in closing sale, reducing expenses and maintaining budgets.
Responsible for reviewing accounts receivable and accounts payable.
Leader of a team of 20 people, always supporting each area to meet assigned objectives and a good environment within the office.

Managed budget implementations, employee evaluations, and contract details.

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Implemented business strategies, increasing revenue, and effectively targeting new markets.

Hired, trained and built high-performing team of sales representatives.

Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.

Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.

Updated products, service agreements and pricing to retain competitive advantage and generate new customers.