Summary
Work History
Education
Skills
Timeline
Generic

Alexis Ivan Rivas Ramirez

Tijuana B.C

Summary

Dynamic and results-driven professional with a proven track record at Confie, excelling in customer service and teamwork. Adept at problem-solving and time management, consistently exceeding performance metrics. Recognized for building rapport and enhancing customer loyalty through effective communication and a friendly demeanor. Committed to delivering exceptional service and achieving team goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Work History

Soft Sales

Confie
2018 - 2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Cold Caller

KMG
2024 - 2025
  • Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
  • Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
  • Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
  • Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times.
  • Established credibility during initial contact by presenting a professional image and demonstrating extensive knowledge about company products or services.
  • Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
  • Streamlined outreach efforts by utilizing data-driven tools that targeted high-value prospects within specific market segments.
  • Attended networking events, trade shows and conventions to enhance industry knowledge and solicit potential prospects.
  • Enhanced customer relations through attentive listening and promptly addressing inquiries during calls.

Collections Agent

Emilia's Call Center
2023 - 2024
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Customer Service Representative

Confie
2019 - 2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both custo ofmers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Education

High School Diploma -

La Costa Canyon
San Diego
02.2003

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Critical thinking
  • Excellent communication

Timeline

Soft Sales

Confie
2018 - 2019

Cold Caller

KMG
2024 - 2025

Collections Agent

Emilia's Call Center
2023 - 2024

Customer Service Representative

Confie
2019 - 2023

High School Diploma -

La Costa Canyon

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Alexis Ivan Rivas Ramirez