Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic
Alexis Renee Ramirez Guisa

Alexis Renee Ramirez Guisa

GUADALAJARA

Summary

With a diverse background in law, communication, aviation, and organizational development, I bring a unique skill set to any team. My experience as an attorney has sharpened my analytical and problem-solving abilities, while my degree in Communication has enhanced my proficiency in effective messaging and media relations. Working as a flight attendant for Volaris, I developed strong customer service skills and an acute attention to safety protocols. As an instructional designer at Megacable, I have demonstrated my capability in creating impactful training materials. Additionally, my certifications in Lean Six Sigma reflect my commitment to continuous improvement and operational excellence. I am confident in my ability to contribute meaningfully to your organization with my well-rounded expertise and dedication to excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Instructional Designer

Megacable
03.2022 - Current
  • Designed training materials (PPT, Genially, Canva, Camtasia) for initial and recurrent employee training across all levels and departments.

Sales Associate

Corporativo Novias de España
09.2013 - Current

Customer Service Executive (Administrative)

ho1a MetroCarrier
05.2021 - 03.2022
  • Addressed administrative requests from B2B clients via phone, WhatsApp, and email.

Strategic Customer Collections Executive

ho1a MetroCarrier
01.2021 - 05.2021
  • Managed collections and administrative processes for 400 key clients.

Flight Attendant Instructor

Instituto Técnico de Aviación Comercial
11.2019 - 12.2020
  • Taught Human Factors and CRM, Emergency Equipment, and First Aid courses.

Temporary Customer Care Agent

ALORICA
09.2019 - 12.2019
  • Provided email customer service for Abercrombie & Fitch campaign.

Flight Attendant

Volaris
2 2015 - 10.2019
  • Ensured in-flight safety and provided first aid
  • Managed emergency medical responses and evacuation procedures
  • Delivered customer service and adhered to applicable FARC and NOM regulations.

Community Manager

KLG Advertising (Grupo Katalog)
02.2012 - 07.2012
  • Managed social media for C&A, Granja Las Américas, Vivo 47, Salsa Huichol, and Librerías Gonvill.

Litigation Attorney

Despacho Jurídico Abogados Asociados S. C.
01.2010 - 02.2012
  • Litigated labor-related cases.

High School Teacher

Universidad del Valle de México, Guadalajara Vallarta Campus
07.2009 - 12.2010
  • Taught Reading and Writing Workshop I, Literature I, and Development of Reading Analysis Skills.

Reporter

Canal 6 de Megacable
01.2008 - 08.2009
  • Reported for the evening news program 'Meganoticias.'

Intern (Newsroom Assistant)

CNN en Español, Atlanta, GA
07.2007 - 10.2007
  • Assisted in assignment desk operations
  • Assisted production of 'Nuestro Mundo' with Glenda Umaña and 'Encuentro' with Daniel Viotto
  • Assisted production for CNN en Español Radio.

Education

Master’s in Organizational Development -

ULA (Universidad Latinoamericana)

Bachelor’s in Communication - undefined

UP (Universidad Panamericana), Guadalajara Campus

Law Degree - undefined

UdeG (Universidad de Guadalajara)

Flight Attendant Certification - undefined

ITAC (Instituto Técnico de Aviación Comercial)

Lean Six Sigma Certifications - undefined

Lean Academy

Skills

Microsoft Office

Certification

Flight Attendant License, 201429629

Personal Information

  • Age: 38
  • Date of Birth: 09/11/85
  • Nationality: Mexican

Timeline

Instructional Designer

Megacable
03.2022 - Current

Customer Service Executive (Administrative)

ho1a MetroCarrier
05.2021 - 03.2022

Strategic Customer Collections Executive

ho1a MetroCarrier
01.2021 - 05.2021

Flight Attendant Instructor

Instituto Técnico de Aviación Comercial
11.2019 - 12.2020

Temporary Customer Care Agent

ALORICA
09.2019 - 12.2019

Sales Associate

Corporativo Novias de España
09.2013 - Current

Community Manager

KLG Advertising (Grupo Katalog)
02.2012 - 07.2012

Litigation Attorney

Despacho Jurídico Abogados Asociados S. C.
01.2010 - 02.2012

High School Teacher

Universidad del Valle de México, Guadalajara Vallarta Campus
07.2009 - 12.2010

Reporter

Canal 6 de Megacable
01.2008 - 08.2009

Intern (Newsroom Assistant)

CNN en Español, Atlanta, GA
07.2007 - 10.2007

Flight Attendant

Volaris
2 2015 - 10.2019

Master’s in Organizational Development -

ULA (Universidad Latinoamericana)

Bachelor’s in Communication - undefined

UP (Universidad Panamericana), Guadalajara Campus

Law Degree - undefined

UdeG (Universidad de Guadalajara)

Flight Attendant Certification - undefined

ITAC (Instituto Técnico de Aviación Comercial)

Lean Six Sigma Certifications - undefined

Lean Academy
Alexis Renee Ramirez Guisa