Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
Generic

Alexis Yahir Gómez Cervantes

LOMAS DE TECAMACHALCO

Summary

Energetic and analytical with passion for diving deep into specialized topics. Well-versed in critical subject matter and proficient in data analysis and research methodologies. Committed to delivering impactful insights and driving informed decision-making.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Subject Matter Expert (SME) Elite Enterprise Apps

Software One
05.2024 - Current
  • Established best practices to improve customer service for the end-to-end order processing in the platforms we use, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Served as a liaison between technical experts and business stakeholders to ensure alignment on objectives and deliverables.
  • Manage Supplier relationships and serve as a point of contact.
  • Enhanced team performance by providing expert guidance on the new platforms, products, and supplier specifications.
  • Knowledge management of pricing specifications, license types, contracts, and subscriptions from software vendors.
  • Quoting activities for Adobe, Autodesk, ThinkCell, Unity, Docusign, ALLUDO, Suse, Corel, and Kofax products.
  • Account management for elite NORAM clients (General Electric, Stanley Black and Decker, Astra Zeneca, HSBC, Schneider Electric, Airbus).

Subject Matter Expert (SME) Adobe

Software One
04.2023 - 04.2024
  • Mentored junior team members, contributing to their professional growth and development.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement, and being part of the first team in NORAM to start working in the Delivery CRM platform.
  • Start and implement the migration for all NORAM customers to the Adobe Marketplace brand platform, improving a new, practical, and easy way of purchasing Adobe products.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.

Procurement Specialist Source to Pay

Software One
11.2022 - 03.2023
  • Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
  • Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
  • Managed a diverse portfolio of suppliers.
  • NORAM Region customer service.
  • Knowledge management of software specifications.
  • Collaboration with internal teams.


Education

BBA - International Business Management

Universidad Anáhuac
Mexico City, Mexico
05-2022

Skills

  • Training and mentoring
  • Strong analytical skills
  • Customer focus
  • Communication skills
  • Ease of learning
  • Adaptability, problem-solving, teamwork
  • Account management, client management, and customer service supplier relationships
  • KPI management, CRM management

Certification

  • Certified in Adobe Administration Console, SoftwareOne - 2023

Hobbies

I enjoy having time with friends and family, I like to exercise frequently, I love my small pug called Frankie, I like plants and take care of them, I like a lot about the automobile industry. 

Languages

English
Upper intermediate (B2)
French
Beginner (A1)

Timeline

Subject Matter Expert (SME) Elite Enterprise Apps

Software One
05.2024 - Current

Subject Matter Expert (SME) Adobe

Software One
04.2023 - 04.2024

Procurement Specialist Source to Pay

Software One
11.2022 - 03.2023

BBA - International Business Management

Universidad Anáhuac

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Alexis Yahir Gómez Cervantes