Alejandro Rodriguez Bautista

Coffee Shop & Flower Boutique

• Manage daily business operations, customer service, inventory control, vendor coordination, and logistics for a coffee shop and floral boutique.
• Oversee purchasing, order fulfillment, scheduling, and operational planning in fast-paced customer-focused environments.
• Develop and maintain customer relationships while ensuring high service quality and customer satisfaction.
• Implement process improvements, digital tools, and operational strategies to optimize workflow efficiency and business performance.
• Coordinate event-related floral arrangements, product delivery, and customized customer solutions.
• Handle multitasking responsibilities involving operations management, sales support, supplier communication, and business administration.
• Strengthened leadership, problem-solving, communication, and organizational skills through independent business management and customer engagement.

• IT support (2018-2019)
• salesman (2019-2022)
• Sales Manager (2022-2023)

Telecommunications / Network Support Engineer

• Provided remote technical support, troubleshooting, and operational support for enterprise VoIP, unified communications, and network infrastructure environments.
• Performed software patching, system upgrades, and new version deployments to improve system security, stability, and platform compatibility.
• Conducted Root Cause Analysis (RCA) and supported SLA-driven incident resolution processes for complex voice and network-related issues.
• Collaborated directly with clients and cross-functional technical teams to diagnose and resolve VoIP communication, connectivity, and system performance problems.
• Supported implementation, maintenance, and administration of enterprise communication platforms in remote and hybrid support environments.
• Assisted with virtualization and infrastructure support activities involving VMware-based environments and enterprise communication systems.
• Maintained technical documentation, operational procedures, and support records to ensure service quality and operational continuity.

Technologies & Platforms

• Avaya Communication Server 1000
• Avaya Aura Session Manager
• Avaya Aura Communication Manager
• Avaya Aura System Manager
• VMware
• VoIP & Unified Communications
• Enterprise Network Support
• Incident & Escalation Management
• SLA-Oriented Support
• Root Cause Analysis (RCA)

• Responded to service requests during and after business hours, providing technical support and troubleshooting to ensure operational continuity and customer satisfaction.
• Installed, configured, and maintained telecommunications devices, voice systems, and network components within enterprise communication environments.
• Coordinated new user installations, provisioning activities, and relocation of existing users while supporting enterprise telecommunications operations.
• Diagnosed and resolved complex voice, data, VoIP, and CTI application issues related to implementation, maintenance, and operational support.
• Performed maintenance, administration, and user provisioning for Verizon and Rogers voicemail systems through Insight platforms.
• Applied strong telecommunications support, incident resolution, LTE awareness, and customer-focused communication skills while collaborating with technical teams and end users to maintain high service quality.

• Managed, tracked, and coordinated incident resolution and escalation processes for transport network operations, ensuring service continuity and customer satisfaction.
• Designed and supported transport network solutions for WCDMA, UMTS, and LTE wireless environments.
• Performed scripting and automation tasks to support network provisioning, troubleshooting, and operational efficiency.
• Managed OSS, RNC, and RBS provisioning activities, including creation, deletion, and re-homing of 1st, 2nd, 3rd, and 4th carrier configurations across the Central US region.
• Applied strong network engineering, wireless networking, and unified communications expertise to support enterprise network operations and infrastructure initiatives.
• Collaborated with cross-functional engineering teams to support network optimization, troubleshooting, and operational support activities.
• Participated in a 2-month co-working and cross-training program with the Transport Network Engineering team in Plano, Texas. US. gaining hands-on experience in enterprise transport network operations, deployment processes, and engineering best practices.

• GSM Access & Scripting Engineer | Dec 2006 – Apr 2007
• Installed, maintained, and supported enterprise network, voice, and telecommunications systems, including hardware, software, and communication links.
• Performed system upgrades, database maintenance, and network readiness assessments for CSIK and CallPilot environments.
• Developed and maintained technical documentation, including Acceptance Test Procedures (ATP), Methods of Procedure (MoP), Root Cause Analysis (RCA), installation guides, and Scope of Work documentation.
• Conducted hardware and software validation, configuration support, and enterprise system assessments for large-scale deployments.
• Collaborated with international engineering and programming teams to support enterprise integration and infrastructure projects.

Key Projects

• Cross-training with CSIK programming team in Istanbul.
• Cross-training with CSIK design team in United Kingdom.
• Supported multisite software upgrades for MCB Bank in Curaçao.
• Provided support for CSIK integration during the Itaú Unibanco merger project in São Paulo.

• Provided customer support and product guidance across multiple store locations.
• Applied consultative sales techniques to identify customer needs and recommend solutions.
• Assisted with new market opening and operational support activities.