ALEXYS ALEJANDRE
ESL Online
Las Vegas
13
years of professional experience
An educational professional with proven background in teaching English as a second language. Developed and implemented tailored lesson plans that significantly improved student language proficiency. Focused on team collaboration and adapting to changing educational needs, ensuring reliable and flexible support for colleagues and students.
Work History
Claims Adjuster
2 Years 10 Months- Investigate auto insurance claims by reviewing policy coverage and gathering evidence.
- Interview policyholders, claimants, witnesses, and other involved parties to determine the facts of a loss.
- Review police reports, photographs, repair estimates, and medical documentation.
- Determine liability based on state laws, policy language, and claim facts.
- Evaluate vehicle damage and coordinate with repair shops, appraisers, and vendors.
- Negotiated settlements with claimants, repair facilities, attorneys, and insurance representatives to ensure fair compensation.
- Authorize payments for covered damages and issue claim settlements.
- Explain policy coverages, deductibles, and claim decisions to customers.
- Managed caseload to consistently meet productivity, quality, and customer service metrics.
- Identify potential fraud indicators and refer suspicious claims for further investigation.
- Coordinated rental vehicles, towing services, and total loss processes to facilitate timely claim resolutions.
- Resolve customer concerns professionally while maintaining empathy and compliance with company policies.
- Collaborate with internal departments and external partners to ensure timely claim resolution.
Content Moderator
3 Years- I moderate social media content to ensure it follows applicable guidelines and protects users.
- Mentored new employees to enhance onboarding experience and improve retention.
- Created interactive polls and games to identify and address common policy errors within the team.
- Assisted and led calibration meetings to align team understanding of guidelines and improve compliance.
- I have created polls and games to help align the team with common policy errors.
- I have operated as a company mentor to train incoming waves of new employees.
- Operated time stamp programs to maintain accuracy.
- Analyzed coaching session reports to identify error trends.
- Developed team tracker documents using Excel for performance monitoring.
ESL Teacher
7 Years 1 Month- I have my 120 hour TEFL certification.
- Taught English online at ITutorGroup, providing tailored lessons to children, teenagers, and adults.
- Improved students' speaking, listening, reading, and writing skills through interactive instruction.
- I have taught on Cambly and Cambly Kids since 2019.
- Demonstrated strong classroom management skills in a virtual setting.
- Cambly- I work with Cambly Kids and Cambly offering online English lessons.
- Utilized online teaching platforms, digital whiteboards, and educational resources to enhance lessons.
- Encouraged student participation through conversation practice, games, and interactive activities
- Assessed student performance and adjusted lesson content to maximize learning outcomes.
Service Dog Trainer
1 Year 2 Months- Employed balanced training techniques to achieve strict obedience in dogs.
- Conducted training sessions for dogs to ensure they meet public access standards.
- Provided comprehensive care and training for the dogs during extended periods.
- Participated in group classes to properly socialize the dogs.
- Updated the client weekly with pictures and progress reports.
- Trained dogs in scent detection for hypoglycemic and hyperglycemic episodes to enhance safety for individuals in need.
Tutor
4 Years- Tutored students independently for several years, providing peer editing and mentorship on college-level essays and research assignments.
- Provided tutoring sessions in English and Philosophy to enhance student understanding.
- Assisted students in improving grammar, syntax, and writing styles, leading to clearer and more effective communication.
General merchandise clerk and Cashier
5 Months- Managed ordering of merchandise from suppliers and coordinated shipments upon arrival in general merchandise department.
- Trained new employees to ensure smooth onboarding and integration into the department.
- Volunteered for cashier training during staffing shortages.
Cashier, Customer Service
4 Months- Worked seasonally as cashier, sold credit cards and resolved customer complaints to enhance customer satisfaction.
- Trained new cashiers in store procedures.
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Assisted customers with inquiries, providing accurate product information and solutions.
- Maintained clean and organized checkout areas to enhance customer experience.
Intern
1 Year 4 Months- I completed an internship at a political consulting firm
- I maintained paperwork and updated the company’s social media accounts and hard drives.
- Recorded detailed minutes during meetings to capture key discussions and decisions.
- Contributed insights on campaign materials to effectively engage target demographic.
Teachers Aide
10 Months- Assisted special education students in daily activities to support their learning and development.
- Managed front office operations by handling calls, organizing files, and coordinating meetings.
- Assisted teachers in developing and implementing lesson plans to enhance student learning.
- Supported classroom management by addressing student needs and maintaining a positive learning environment.
- Facilitated small group activities to promote collaboration and engagement among students.
Education
Bachelor of Liberal Arts Degree - Criminal Justice with an emphasis in Pre-Law
Associates Degree - Criminal Justice
Skills
Customer service
Spanish speaker
Conflict resolution
Emotional Intelligence
Active Learner
Patience
Classroom management
Student assessment
Lesson planning
References
- Matthew, Leone, Associate Professor and Director of Graduate Students, mleone@unr.edu, 775 784 4681, University of Nevada, Reno, NV, 89557, Department of Criminal Justice, Interdisciplinary Social Psychology Faculty Member
- Julie, Nelson, Former Supervisor, 775 359-9060, Foodmaxx
- Emilio, Camacho, Operations Manager, Emilioc23@live.com, 702-823-6899
- Julio, Vasquez, Team Lead, 702-861-4746
Timeline
Claims Adjuster
Progressive Casualty Insurance company
05.2023 - 03.2026Read More
Service Dog Trainer
Diabetic Alert Dogs of America
03.2022 - 05.2023Read More
Content Moderator
Telus International
05.2020 - 05.2023Read More
ESL Teacher
ESL Online
06.2019 - CurrentRead More
General merchandise clerk and Cashier
FoodMaxx
11.2018 - 04.2019Read More
Cashier, Customer Service
Target
09.2016 - 01.2017Read More
Intern
Ramirez Group
02.2015 - 06.2016Read More
Tutor
Tutoring
01.2015 - 01.2019Read More
Teachers Aide
Liberty High School
08.2013 - 06.2014Read More
Truckee Meadows Community College
Associates Degree from Criminal Justice
Read More
University of Nevada Reno
Bachelor of Liberal Arts Degree from Criminal Justice with an emphasis in Pre-Law
Read More