Aleysha Ríos Beltrán

• Optimized debt collection efforts through proactive monitoring of outstanding balances and implementation of tailored recovery strategies for each client case.
• Trained new team members on company-specific billing procedures, fostering an environment of knowledge sharing and continuous improvement within the department.
• Increased revenue collections with diligent follow-ups on overdue invoices and setting up payment plans for clients.
• Collaborated with sales teams to ensure proper billing practices, enhancing interdepartmental communication and workflow efficiency.
• Managed multiple client accounts simultaneously, maintaining professionalism while balancing conflicting priorities under tight deadlines.
• Maintained organized records of all transactions, ensuring accurate financial reporting and compliance with company policies.
• Improved client satisfaction by addressing and resolving billing inquiries in a timely manner.
• Verified accuracy of billing data and corrected discrepancies.
• Handled account payments and provided information regarding outstanding balances.
• Monitored outstanding invoices and performed collections duties.
• Responded to customer concerns and questions on daily basis.
• Used data entry skills to accurately document and input statements.
• Audited and corrected billing and posting documents for accuracy.
• Collaborated with customers to resolve disputes.
• Utilized various software programs to process customer payments.
• Generated monthly billing and posting reports for management review.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.

• Worked well in a team setting, providing support and guidance.

• • Skilled at working independently and collaboratively in a team environment.

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