Alfonso Dagnino Romo
Operations Director
Mexico City
Summary
Ambitious Partner handles multiple cases and maintains compliance with regulatory bodies. Offers strengths in partnership development and mentoring staff.
Overview
16
16
years of professional experience
1
1
Certification
2
2
Languages
Work History
Partner
Tridente Labs DTS S.A. de C.V.
01.2024 - Current
- - Spearheaded national-level technology transfer negotiations for insulin API and finished-form production with global manufacturers (Ukraine, Poland, Russia, UAE).
- - Designed and led a $150M insulin technology transfer proposal to the Mexican government, engaging the Secretaría de Economía, Birmex, and CCE to localize biopharmaceutical manufacturing.
- - Established regulatory and market-entry consulting services for foreign pharma companies entering Mexico, focused on COFEPRIS compliance, government tenders, and pricing strategy.
- - Managed strategic relationships with federal institutions (IMSS, ISSSTE, COFEPRIS, Birmex) and private sector stakeholders to secure national partnerships.
- - Directed the creation of the “Insulina del Bienestar” brand and registration strategy before IMPI, aligned with public health programs.
Managing Director / Representative
Seatrack International Group (Mexico Division)
01.2022 - Current
- - Drove sales and successful registration of oncology (anticancer injectables) and cardiovascular pharmaceutical products for the Mexican market, securing COFEPRIS approvals and enabling market entry/importation from global manufacturing hubs (primarily India).
- - Managed end-to-end international logistics and importations of pharmaceutical products (including temperature-controlled supply chains for injectables), coordinating air/sea shipments, customs clearance (SAT/Aduana), and documentation alignment to ensure regulatory compliance and on-time delivery to Mexican clients and health-sector partners.
- - Oversaw cross-border supply chain operations as Mexico representative for Seatrack's global pharma network, facilitating product registration, export/import processes, and distribution strategies to support commercialization in Latin America.
- - Collaborated with international manufacturers, regulatory teams, and logistics partners to handle dossiers, import permits, and compliance requirements for high-value therapeutic categories (oncology, cardiovascular), contributing to expanded market presence in Mexico.
- Strategic / Affiliate Role
Operations Director
Biosistemas y Seguridad Privada, S.A. de C.V.
01.2022 - 01.2024
- - Led requirements gathering and current-/future-state mapping for cross-border import workflows in the health sector.
- - Prepared and controlled compliance documentation: COFEPRIS/VUCEM submissions, import permits, dossiers, SOPs, and checklists.
- - Coordinated stakeholders (manufacturers in India & Ukraine, customs brokers, logistics partners) ensuring on-time customs clearance (SAT/Aduana) and regulatory compliance.
- - Supervised public-sector tender packages for IMSS, INSABI, and ISSSTE: assembled evidence, tracked clarifications, and maintained audit-ready records.
- - Drove continuous process improvements to reduce hand-offs and documentation rework; maintained status dashboards and risk logs.
Customer Support Specialist (Remote Contractor)
Porch Group
07.2021 - 10.2022
- - Handled high-volume bilingual support (phone/chat/email); researched issues, documented tickets and follow-ups.
- - Collaborated with product/ops to escalate edge cases; adhered to SLAs (AHT, CSAT, first-contact resolution).
Customer Service Representative
Teleperformance
01.2010 - 01.2012
- - Managed inbound inquiries, performed basic troubleshooting and guided customers through scripted/KB solutions.
Education
BBA -
Universidad Del Valle De Mexico
Hermosillo 07.2015
Skills
Strategic planning
Customer relationship building
Innovation mindset
Talent recruitment
Strategic planning and execution
Process improvements
Operational efficiency
Operations management
Business development
Problem-solving abilities
Time management abilities
Professionalism
Affiliations
COMCE (Consejo Empresarial Mexicano de Comercio Exterior Inversion y Tecnologia, A.C.
Certification
Programa de la Secretaria de Economia Federal "Hecho en Mexico"
Timeline
Programa de la Secretaria de Economia Federal "Hecho en Mexico"
07-2026
Partner
Tridente Labs DTS S.A. de C.V.
01.2024 - Current
Managing Director / Representative
Seatrack International Group (Mexico Division)
01.2022 - Current
Operations Director
Biosistemas y Seguridad Privada, S.A. de C.V.
01.2022 - 01.2024
Customer Support Specialist (Remote Contractor)
Porch Group
07.2021 - 10.2022
Customer Service Representative
Teleperformance
01.2010 - 01.2012
BBA -
Universidad Del Valle De Mexico