Alfonso Alejandro Alvarado Salas
Tijuana , BC
Summary
Experienced Marketing & Operations Manager adept at delivering consistent success. Specialized in revitalizing operations, sales, marketing, and customer service departments to optimize service delivery to clients and partners. Proficient in expanding company portfolios to achieve desired objectives.
Overview
6
6
years of professional experience
Work History
Marketing & Operations Manager.
Biz Premium Finance Corp.
San Diego / Tijuana
04.2022 - Current
- In my role as Marketing & Operations Manager at Biz Premium Finance Corp, I lead efforts to fuel business growth and profitability by overseeing marketing and operational functions. My responsibilities include crafting and executing marketing strategies to elevate our services' visibility, as well as overseeing the daily operations of the company. I work closely with cross-functional teams to ensure the seamless execution of marketing campaigns and initiatives. Furthermore, I conduct in-depth analysis of market trends and customer data to uncover new avenues for business expansion. Additionally, I am tasked with managing our third-party outsourcing agencies, ensuring quarterly objectives and deadlines are consistently met to uphold our commitment to delivering top-notch services.
Marketing & Operations Manager.
Avian Premium Finance.
Burbank / Tijuana
04.2019 - 03.2022
- During my tenure as Marketing & Operations Manager at Avian Premium Finance, I spearheaded the development and execution of dynamic marketing strategies aimed at boosting customer acquisition and retention. In addition to overseeing day-to-day operations encompassing sales, customer service, and finance, I collaborated closely with cross-functional teams to ensure the seamless implementation of marketing campaigns and initiatives. Through meticulous analysis of market trends and competitor strategies, I consistently pinpointed new avenues for business expansion. Taking charge of the underwriting department, I streamlined processes to enhance response times and elevate customer service standards for our valued clients and partners. Furthermore, I played a pivotal role in cultivating relationships with new producing agencies to foster growth and expand our book of business.
Marketing, Sales & Operations Manager.
M&G Insurance Services.
Irvine / Tijuana
12.2017 - 03.2019
- During my time as Marketing, Sales & Operations Manager at M&G Insurance Services, I had a hand in every aspect of the business. From developing and implementing marketing strategies to overseeing day-to-day operations, I was deeply involved in driving customer acquisition and retention. Working closely with cross-functional teams, we executed marketing campaigns and initiatives to perfection. Constantly keeping an eye on market trends and competitor strategies, I was able to spot new opportunities for business growth. In addition to managing a team of sales and operations staff, I also supervised the underwriting & quoting department, ensuring clients received their truck insurance quotes promptly. Maintaining strong relationships with our Managing Agents was also a key part of my role.
Education
Bachelor's Degree In Administration & Accounting - Business Administration
Universidad Humanitas Tijuana.
Tijuana,BCBachelor's Degree In Marketing - Marketing
Universidad Autonoma De Baja California (UABC)
Tijuana,BCSkills
- Project Management
- Customer Service
- Business Planning
- Marketing
- Data Analysis
- Process Improvement
- Customer Retention
- Financial Management
- Workflow Optimization
- Business Development
- Business Administration
- Management
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Marketing & Operations Manager.
Biz Premium Finance Corp.
04.2022 - Current
Marketing & Operations Manager.
Avian Premium Finance.
04.2019 - 03.2022
Marketing, Sales & Operations Manager.
M&G Insurance Services.
12.2017 - 03.2019
Bachelor's Degree In Administration & Accounting - Business Administration
Universidad Humanitas Tijuana.
Bachelor's Degree In Marketing - Marketing
Universidad Autonoma De Baja California (UABC)
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