Alfonso Alejandro Alvarado Salas

• Lead sales, account management, and operations to drive revenue growth and expand the company’s book of business across the U.S. and Mexico.

• Developed and executed strategic marketing campaigns to increase service visibility and attract new clients.

• Managed the full sales process from prospecting and quoting to closing and onboarding while ensuring client satisfaction and long-term retention.

• Overhauled and optimized operational workflows, improving efficiency, compliance, and turnaround times.

• Directed daily business functions, including underwriting, additional premiums, renewals, and policy servicing.

• Analyzed market trends and customer data to identify new revenue opportunities and competitive advantages.

• Oversaw third-party outsourcing agency performance, ensuring quarterly objectives and deadlines were consistently met.

• Supervised collections procedures, billing MGAs, agents, and clients on canceled accounts,providing detailed reporting on pending and intent-to-cancel cases.

• Provided direct support to the Customer Service team, assisting with high-priority calls and emails from agencies and clients to resolve inquiries and issues quickly.

• Directed marketing,sales and operational strategies to acquire new clients and strengthen existing relationships.

• Led daily operations of the underwriting department, ensuring accurate loan processing, timely disbursements, and compliance with insurance carrier requirements.

• Designed and implemented targeted marketing campaigns to boost customer acquisition and retention rates.

• Cultivated relationships with new producing agencies, expanding the book of business and increasing market share.

• Supervised and supported Customer Service Representatives to ensure high-quality service delivery to clients, agents, wholesalers, and insurance companies.

• Conducted market research and competitor analysis to identify growth opportunities and maintain competitive positioning.

• Managed sales, quoting, and customer service operations, driving client satisfaction and business growth.
• Oversaw all sales processes, including direct communication with MGAs and insurance carriers, ensuring alignment, efficiency, and compliance.
• Acted as a broker to present formal quotes, explain pricing, and close sales, including premium finance agreements.
• Led initiatives to grow the book of business and improve operational processes, resulting in greater efficiency and profitability.
• Developed and executed marketing strategies in coordination with cross-functional teams to expand the client base.
• Monitored market trends to identify new opportunities and support strategic decision-making.
• Maintained strong relationships with Managing Agents to ensure smooth business operations.