Alfonso De Jesus Marquina Hernandez
Biz Apps And Power Platform Consultant
Mérida, Yucatán,YUC
Summary
IT Systems Professional, specialized in Microsoft Biz Apps and Power Platform Products, expert in troubleshooting and identifying problems, expert in customer service and communication.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Digital Functional Consultant
Sonata Software
07.2024 - Current
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex business challenges.
- Developed and implemented reports and presentations for key stakeholders and senior management.
- Reduced operational costs with the identification and elimination of redundant tasks and processes.
- Mentored junior consultants, fostering a collaborative environment that encouraged professional development and knowledge sharing.
- Enhanced client satisfaction by identifying pain points and providing tailored solutions to meet their needs.
- Delivered high-quality results by implementing best practices in functional consulting methodologies and tools.
- Solve daily issues for Premier customers in Dynamics 365 Platform team On-Prem and 365 issues related to Customer Engagement Dynamics.
Lab & Systems Support IT Solutions
Goods & Services
10.2023 - 07.2024
- Enhanced system performance by identifying and resolving complex technical issues.
- Streamlined support processes for increased efficiency and faster resolution times.
- Set up workstations and laptops for 500 new employees by configuring systems, verifying networking connectivity and installing and testing hardware and software.
- Diagnosed and resolved Infrastructure and Networking performance problems to promote users operation
- Established effective communication channels between IT teams and users, fostering a collaborative environment for problemsolving.
Power Platform Support Engineer
Microsoft
2 2021 - 07.2023
- Take care of daily incidents related to Power Platform and the interaction with other platforms and products such as SharePoint, SQL, Dataverse and more
- Provide Advisory support on the solutions development guiding customers to the best option to approach all benefits and providing information to learn and have a better understanding of the platform
- Work on the engagement of Product Group for Code Defect cases resolution
- Act as bridge between the affected customer and Developers, collecting necessary information for analysis
- Technologies Supported: Power Apps - Power Virtual Agents - Power Automate Desktop - Power Automate - AI Builder
- Skills: Communication - Collaboration - Troubleshooting - Analysis - Conflicting customers handling
Systems Engineer
Carhartt
06.2019 - 02.2021
- Monitor and maintenance of OS of Virtual Servers - Windows OS Patching - Monitoring OS to keep in compliance - New OS deployments
- Work with vendors to fix or improve services functionality
- Technologies Supported: Microsoft Windows Server - Active Directory - SCCM - Solar Winds - Service Now
Windows Support Engineer
Microsoft
03.2015 - 06.2019
- Expert in 4 different Teams (Subdivided Categories): Windows Core - Window Performance - Devices & Deployment - High Availability
- Engagement with Escalation Engineers for Hotfix creations
- Evaluate and collect information requested for analysis and provide customer guidance on how to apply the fix
- Technologies Supported: Windows Server - Windows Clients - SCCM - WSUS and many other Windows Server Services
Infrastructure Management Sr Analyst
Xerox
03.2014 - 03.2015
- Infrastructure daily incidents
- Windows Server
- DFS Files replication
- OS recovery
- Windows Patching
Education
Bachelor - computer sciences
UNIMEX
01.2011 - 04.2014
Skills
Communication
Collaboration
Troubleshooting
Analysis
Conflicting customers handling
Leadership
Ability to work together in work teams
Ability to lead projects and/or teams
Assertive communication
Empathy
Ability to listen
Problem resolution
Early identification of problems
Ability to collect correct and accurate information
Reading and understanding logs
Understand and replicate the problem in a lab environment
Client interaction
Solution implementation
Team communication
Workflow configuration
Vehicle
Personal vehicle
Personal Information
- Age: 37
- Nationality: Mexican
- Marital Status: Married
References
- Camille Jimenez, Support Engineer Manager, Microsoft, +1 214 287 7175
- Octavio López Lena, Support Engineer Manager, Microsoft, +52 55 2300 2091
Timeline
Senior Digital Functional Consultant
Sonata Software
07.2024 - Current
Lab & Systems Support IT Solutions
Goods & Services
10.2023 - 07.2024
Systems Engineer
Carhartt
06.2019 - 02.2021
Windows Support Engineer
Microsoft
03.2015 - 06.2019
Infrastructure Management Sr Analyst
Xerox
03.2014 - 03.2015
Bachelor - computer sciences
UNIMEX
01.2011 - 04.2014
Power Platform Support Engineer
Microsoft
2 2021 - 07.2023
Similar Profiles
Sai Prudvi TejaSai Prudvi Teja
Product Support Engineer at Sonata Software (Vaakruthi Software Pvt Ltd)Product Support Engineer at Sonata Software (Vaakruthi Software Pvt Ltd)
RajasekharaReddy ChintalaRajasekharaReddy Chintala
Digital Architect / Senior Azure Data Engineer at Sonata SoftwareDigital Architect / Senior Azure Data Engineer at Sonata Software
Sathyapriya RavishankarSathyapriya Ravishankar
Senior Digital Engineer at Sonata SoftwareSenior Digital Engineer at Sonata Software
Sivaprasad TSivaprasad T
Lead Hybris Developer at Sonata SoftwareLead Hybris Developer at Sonata Software
Pablo Joaquin WilkersonPablo Joaquin Wilkerson
Senior Enterprise Relationship Manager at Fleet CompleteSenior Enterprise Relationship Manager at Fleet Complete