Alfonso Javier Cazares Quezada

Taking cold calls and qualifying homeowners for roofing construction companies. This involves offering a courtesy inspection with a free report of the conditions and lifespan of the roof. I must maintain a high level of productivity, positive attitude and customer satisfaction. while also adhering to company policies and script to consistently achieving call-time and quality standards.

• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

I have always been a field worker and since 2019 I have been in charge of working my mother's 4 hectares since she asked for my help due to her age. This work is on and off as needed and includes hiring workers to due hard labor field work. I also work as a laborer and have done all the jobs required to maintain and grow crops ( corn, wheat ). This job include

• Weeded, thinned and pruned crops to encourage good growth.
• Managed inventory control effectively through diligent monitoring of supplies usage and timely reordering when necessary.
• Loaded and unloaded supplies, checked inventory and requested new supplies.
• Identified plants, pests and weeds to decide on correct pesticides and fertilizers.
• Sprayed fertilizer or pesticide solutions to control insects, fungus and weed growth.
• Loaded agricultural products into trucks, driving trucks to storage facilities or markets. And much more...

I took cold calls for a variety of roofing construction companies through an automatic system. Some basic computer skills are required, being professional and curious is also a must. While speaking to the potential customer I had to assure they qualified for the free report of the conditions and life span of their roofs. Each roofing company had their own guidelines with different requirements for the homeowner to qualify for the courtesy report. At the same time, I was qualifying the homeowner I was looking at the times available for that specific roofing company. Calls should not last longer than 5 min. but the call can be as long as needed. All this while giving great customer service, and in a timely manner. Within a year I moved up to quality control where I listened to the agent making the lead and qualified them to assure, they were done properly. This included making sure they asked the correct qualifying question in a courteous manner. About a year later I moved up to campaign manager. I only worked as campaign manager for about half a year before returning to my hometown.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.