Microsoft Office
ALFREDO ARAUJO
FRONT DESK MANAGER/GUEST EXPERIENCE
Tulum, Quintana Roo
Summary
Dynamic Front Desk Manager, skilled in guest relations and problem-solving. Enhanced guest satisfaction through effective conflict resolution and strategic planning. Proven leadership in managing staff schedules and optimizing service procedures, ensuring a seamless experience for all guests. Recognized for maintaining high-quality standards in a fast-paced environment.
Overview
15
15
years of professional experience
Work History
Front Desk Manager
The Beach & Cabañas Tulum
01.2025 - 04.2025
- Responsible for the service of the operation in front desk/reception areas.
- To inspect the correct application of policies and procedures in the area.
- Supervised the correct application for room rates.
- Resolved guest issues with rooms, reservations, or service to completion.
- Filled out reports of significant or recurring guest complaints to share with General Management.
- Authorized early check ins or late check outs.
- Adjusted and corrected guest room charges/bills authorized by General Management.
- Personally welcomed VIP guests.
- Updated occupancy reports and other requested reports.
- In charge of front desk team weekly schedule.
- Requested maintenance works.
- Monitored the complete cycle for guest service making sure the completion and full understanding of such.
- Proposed improvements in procedures associated with the efforts to follow-up on requirements that directly affect guests.
- Cover front desk when a member does not show-up for extraordinary reasons.
Concierge/Receptionist
The Beach & Cabañas Tulum
01.2023 - 12.2024
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Night Auditor
The Beach & Cabañas Tulum
03.2021 - 12.2022
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Kept accounts in balance and ran daily reports to verify totals.
Asphalt Paving Foreman
Kilgore Companies
01.2012 - 11.2019
- Prioritized environmental sustainability by implementing eco-friendly practices throughout all stages of asphalt paving projects.
- Assisted in resolving conflicts among team members swiftly and fairly in order to maintain a cohesive working environment.
- Supervised setup and teardown of asphalt equipment and materials at job sites and led team in cleanup.
- Improved project efficiency by implementing detailed scheduling and resource allocation plans.
- Conducted thorough site inspections before starting each project to identify potential issues or hazards that could impact the timeline or quality of work.
- Inspected paving equipment and made adjustments for asphalt operations to proceed.
- Demonstrated strong leadership skills by overseeing daily operations, making critical decisions, and providing guidance when needed.
- Conducted safety meetings and toolbox meetings and instructed team in paving machine operation and materials handling.
- Coordinated with suppliers to ensure timely delivery of materials while minimizing costs through effective negotiation strategies.
- Evaluated employee performance regularly, providing constructive feedback aimed at promoting professional development within the team.
- Ensured timely completion of paving projects by closely monitoring progress and adjusting workflow as necessary.
- Established strong relationships with clients through open communication and consistent delivery of high-quality work.
- Coordinated control of traffic passing near paving work zones and trained team members in courteous public relations.
- Maintained high-quality standards for all asphalt paving jobs by enforcing strict adherence to industry best practices and guidelines.
Shift Manager
Jack in the Box
01.2010 - 01.2012
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
High School Diploma -
Clark County High School
Las Vegas, NV 05.2001 -
Skills
Office meetings
Listening skills
Safety and security procedures
Problem-solving skills
Customer service
Time management
Guest relations
Leadership qualities
Cash handling
Room assignments
Staff management
Strategic planning
Software
Google Drive
GMail
Hotelogix
Timeline
Front Desk Manager
The Beach & Cabañas Tulum
01.2025 - 04.2025
Concierge/Receptionist
The Beach & Cabañas Tulum
01.2023 - 12.2024
Night Auditor
The Beach & Cabañas Tulum
03.2021 - 12.2022
Asphalt Paving Foreman
Kilgore Companies
01.2012 - 11.2019
Shift Manager
Jack in the Box
01.2010 - 01.2012
High School Diploma -
Clark County High School
05.2001 -
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