Alfredo Burquez
Tijuana
Summary
With over 18 years of experience in information technology, I have a proven track record in the medical devices manufacturing and fast food industries. My expertise lies in software validation, business requirements, system implementations, IT support, quality management, new product introduction (NPI), and team building. Additionally, I am skilled in staff management, project management, wireless devices, multifunctional devices, labeling solutions, mentoring, lean tools, software development, telecommunications, change management, manufacturing, and cost reduction. By leveraging my extensive knowledge and skills in these areas, I am well-equipped to drive success and deliver exceptional results for any organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Manager
Centura Alimentos - Burger King Mexico
04.2022 - Current
- Managed IT operations across 63 fast food restaurants in northwest Mexico, ensuring smooth system functionality which directly supported daily business needs
- Developed and implemented corporate systems that streamlined processes, helping to enhance overall efficiency and service delivery
- Oversaw new Point of sale, Order ready boards and self-service kiosks implementations, which improved operational performance and increased customer satisfaction
- Maintained existing systems and infrastructure, quickly addressing issues to minimize downtime and disruptions for restaurant staff and customers
- Collaborated with cross-functional teams to align IT strategies with business goals, ensuring that technology initiatives supported overall company objectives
Software Quality Validation Lead
Jabil Healthcare
03.2020 - 03.2022
- Led software validation activities for new product introductions (NPI), ensuring a smooth transition from development to production
- Managed software changes and updates, which helped maintain adherence to internal quality system procedures
- Ensured compliance with regulatory requirements, significantly reducing the risk of non-conformance issues
- Developed and implemented validation strategies, which streamlined processes and improved overall software quality
- Collaborated with cross-functional teams, fostering communication and alignment to enhance project outcomes
Information Technology Team Lead
Celestica de Monterrey
09.2019 - 03.2020
- Led IT support for three manufacturing clients, ensuring that all system operations meet Service Level Agreements (SLAs), which helped to maintain consistent productivity and minimize downtime
- Managed the validated state of production systems, which ensured compliance with industry standards and improved overall system reliability
- Collaborated closely with client teams to address technical issues promptly, helping to reinforce trust and satisfaction with IT services
- Developed proactive maintenance strategies, which reduced the frequency of system failures and enhanced operational efficiency
Information Technology Project Analyst
Celestica de Monterrey
11.2017 - 09.2019
- Managed IT projects for New Product Introduction (NPI), Software Validation, and manufacturing support, ensuring smooth transitions and effective implementation across multiple initiatives
- Implemented an Electronic Device History Record (DHR) system for a program involving 750 SKUs, which streamlined documentation and compliance processes
- Gathered, integrated, and documented business requirements from stakeholders, which helped ensure that IT solutions aligned with operational needs
- Ensured IT implementations met quality standards and adhered to regulatory requirements, thus minimizing compliance risks for the organization
- Applied project management tools such as Gantt charts, issue logs, and finance tracking, enhanced project visibility and kept deliverables on time and within budget
- Managed development resources based abroad, facilitating collaboration and resource optimization across different time zones
- Led and guided validation activities, including creating validation plans, test scripts, and conducting risk analysis, applying the V-Model software life cycle for structured and reliable outcomes
- Implemented and supported a SCADA clean room environmental monitoring system, which enhanced tracking and management of clean room conditions critical for manufacturing
- Provided IT support for medical device manufacturing shop floor systems, ensuring operational efficiency and addressing technical issues promptly
- Focused on continuous improvement initiatives aimed at enhancing systems and processes that impact medical device manufacturing, leading to better quality and efficiency outcomes
Service Manager
Plus Connect
01.2016 - 06.2017
- 1st Place in response time and service for all Sharp distributors in Mexico
- Tech Support for Multifunctional devices
- Projects to reduce costs, improve service, timings
- Example, convert paper reports to electronic forms
- Electronic parts catalog
IT Applications Manager
Flex
11.2003 - 04.2014
- Managed Manufacturing Execution Systems (MES) and production floor applications, which improved operational efficiency and streamlined processes across multiple departments
- Led new IT project implementations, coordinating efforts to ensure timely execution and successful software validations, which minimized downtime and enhanced productivity
- Actively participated as a member of the Change Control Board, helping to assess and approve changes that optimized system performance and user experience
- Provided support for labeling and shop floor control, ensuring that production adhered to regulatory standards and operational requirements, which improved overall quality
- Led Lean projects focused on manufacturing automation and MES integration, driving continuous improvement initiatives that reduced waste and increased throughput
- Facilitated office Kaizen activities, which fostered a culture of collaboration and innovation among team members, leading to more efficient workflows
Education
Bachelors - Industrial Engineering
UNEA University
Associates - Electronics and Automation
Universidad Tecnologica de Tijuana
Skills
- Oracle Simphony POS for food and beverages
- MS Power BI
- Implementation of MES solutions
- SCADA system implementation
- RADIUS and access point configuration
- Data Systems International, ERP data collection
- Experience with Oracle EnterpriseOne implementation
- Database querying with SQL
Certification
Cisco 1.0 Wireless
dcLink 5.0 system
Languages
English
Bilingual or Proficient (C2)
Timeline
IT Manager
Centura Alimentos - Burger King Mexico
04.2022 - Current
Software Quality Validation Lead
Jabil Healthcare
03.2020 - 03.2022
Information Technology Team Lead
Celestica de Monterrey
09.2019 - 03.2020
Information Technology Project Analyst
Celestica de Monterrey
11.2017 - 09.2019
Service Manager
Plus Connect
01.2016 - 06.2017
IT Applications Manager
Flex
11.2003 - 04.2014
Associates - Electronics and Automation
Universidad Tecnologica de Tijuana
Bachelors - Industrial Engineering
UNEA University
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