Alfredo Grijalba Gomez
Chula Vista, California
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations. At Darden, Olive Garden, mentored junior chefs, boosting team performance. Excelled in fast-paced environments, mastering accurate cash handling and demonstrating unwavering patience and empathy. A reliable team player, committed to achieving excellence and efficiency in customer service and operational management.
Overview
11
11
years of professional experience
Work History
Cash Register Operator
Small Owned Business
11.2013 - Current
- Reduced wait times for customers through quick transaction processing and multitasking abilities.
- Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
- Balanced cash drawer at the end of each shift, ensuring accuracy in all transactions processed throughout the day.
- Contributed to sales goals by upselling promotional items during the checkout process.
Culinary Professional
Darden, Olive Garden
11.2021 - 04.2023
- Mentored junior chefs on proper culinary techniques, elevating overall team performance and quality of dishes presented.
- Promoted teamwork and collaboration within the kitchen staff leading to improved morale, increased efficiency, and higher quality outcomes.
- Streamlined inventory management processes, ensuring effective cost control and timely replenishment of supplies.
Customer Service Representative
Pizza Hut
11.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
N/A - Business Administration
Southwestern College
Chula Vista California N/A - General Studies
Bonita Vista High School
Chula Vista 07.2020
Skills
- Basic math proficiency
- Patience and Empathy
- Reliability and punctuality
- Accurate Cash Handling
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Culinary Professional
Darden, Olive Garden
11.2021 - 04.2023
Customer Service Representative
Pizza Hut
11.2020 - 10.2021
Cash Register Operator
Small Owned Business
11.2013 - Current
N/A - Business Administration
Southwestern College
N/A - General Studies
Bonita Vista High School
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