Alfredo Huerta Gonzalez

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

IT support

• Password resets , permissions, laptop troubleshooting , software installation, driver installation, administration tools , WFH equipment Troubleshooting . Microsoft app support.
• Tools used : Service Now, Active Directory, Exchange admin, Okta admin, Vmware , ControlUp, VNC , Wyse management.