Alfredo López Gil
Cancún
Summary
Resourceful Account Manager with a proven track record in exceeding sales targets. Adept at developing innovative strategies that drive revenue growth. Skilled in nurturing long-term client relationships and mentoring junior team members. Passionate about delivering exceptional results.
Overview
12
12
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Account Manager
Digital Forensics Corp.
12.2022 - 01.2024
- Exceeded sales targets, fostering client loyalty.
- Collaborated cross-functionally and mentored junior colleagues.
Customer Success Manager
Ring Central
10.2021 - 11.2022
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Project Manager
AT&T Business Solutions
04.2019 - 06.2021
- Orchestrated concurrent projects, ensuring timely delivery.
- Adapted communication to client preferences.
- Thrived in fast-paced environments.
Team Leader
AT&T Proximity
06.2017 - 03.2019
- Supervised compliance and led cross-functional teams.
- Conducted development sessions across teams.
- Successfully executed action plans.
Customer Advocate Representative
AT&T
11.2016 - 06.2017
- Managed 80+ daily calls, ensuring first-call resolution.
- Upsold mobile, home services, TV, and more.
- Provided continuous learning and process improvement.
Customer Advocate
American Express
11.2013 - 01.2016
- Consistently reached and exceeded management goals.
- Received recognition as top performer 6 consecutive months.
- Managed 60+ calls per day from customers (both inbound and outbound campaigns).
Sales & Customer Service Supervisor
Atento
07.2012 - 09.2013
- Increase sales by 15 % compared with the previous year
- Efficiently deliver business metrics to company standards
- Coach sales agents regularly
- Completed bi-weekly payroll for 15+ employees.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Education
Some College (No Degree) - Business Administration
Universidad Del Valle De México
Ciudad De MexicoSkills
- Account Management
- Business Development and Planning
- Customer Relationship Management (CRM)
- Salesforce
- Customer Satisfaction
- Sales tactics and strong closing skills
- Overcoming Objections
- Effective Communication
Certification
- Project Management Foundations
- Chess Official Arbiter
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Affiliations
- Cancun Chess Club
Timeline
Account Manager
Digital Forensics Corp.
12.2022 - 01.2024
Customer Success Manager
Ring Central
10.2021 - 11.2022
Project Manager
AT&T Business Solutions
04.2019 - 06.2021
Team Leader
AT&T Proximity
06.2017 - 03.2019
Customer Advocate Representative
AT&T
11.2016 - 06.2017
Customer Advocate
American Express
11.2013 - 01.2016
Sales & Customer Service Supervisor
Atento
07.2012 - 09.2013
Some College (No Degree) - Business Administration
Universidad Del Valle De México
Hobbies
My main hobby is to play chess and promoting the sport
Key Achievements
- Closed sales totaling $24,000 USD biweekly.
- Developed and implemented groundbreaking sales strategies, resulting in a 20% increase in revenue within the first six months.
- Boosted client retention by 30% through personalized service and strategic account management.
- Consistently recognized as “Sales Agent of the Month” for three consecutive months.
Hobbies
My main hobby is to play chess and promoting the sport
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