Alfredo López Nieto

Handled inbound calls from U.S.-based customers, resolving inquiries, complaints, and service requests with clarity, empathy, and efficiency. Focused on customer satisfaction through effective communication and personalized support.

Key Achievements and Skills:

• Recognized as a Tier A Agent, consistently delivering top performance and exceeding team goals set by supervisors.
• 1 year of experience in bilingual customer support (English and Spanish).
• Managed high-stress situations professionally, maintaining composure and resolving conflicts effectively.
• Resolved customer complaints with empathy, resulting in improved customer loyalty and retention.
• Consistently exceeded KPIs in quality, response time, and customer satisfaction.
• Developed in-depth product knowledge to provide tailored solutions based on customer needs.
• Proficient in CRM platforms and digital tools for case tracking and resolution.
• Strengthened skills in empathetic communication, quality assurance, and problem-solving.
• Collaborated within dynamic and multicultural environments.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).

Company Overview:
IT and Consulting Services Company

Contributed to strengthening the company’s presence on social media, managing the website, and editing content, which significantly increased interest from prospects and clients, as well as boosted sales.
Used Odoo CRM for lead generation and management.