Alfredo Sandoval
Police Dispatcher
Mazatlán, Sinaloa
Summary
Proven Police Dispatcher with a history at City of San Mateo, adept in crisis management and ensuring public safety through effective communication and critical thinking. Excelled in multi-agency operations and improved call management efficiency by implementing new software tools. Skilled in information gathering and maintaining high typing speed, Significantly contributed to team performance and officer safety. Attentive Police Dispatcher bringing 23 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Attentive Police Dispatcher bringing 23 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Attentive Police Dispatcher bringing 23 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Attentive Police Dispatcher bringing 23 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Police Dispatcher
City of San Mateo
09.2004 - 07.2022
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Managed crisis situations calmly, providing clear directions to officers under pressure while following established protocols.
- Ensured public safety by effectively handling high-stress situations involving active shooter incidents, domestic violence cases, and hostage negotiations.
- Supported officer safety by maintaining constant communication with responding units during emergencies.
- Provided support during multi-agency operations such as natural disasters or large-scale events requiring significant law enforcement presence.
- Developed strong working relationships with fellow dispatchers, fostering teamwork within the department for improved performance outcomes.
- Delivered exceptional customer service to citizens in need of assistance, demonstrating empathy and understanding while gathering vital information for responding officers.
- Facilitated swift apprehension of suspects through thorough documentation and dissemination of information to responding officers.
- Increased efficiency in call management by implementing new software tools for tracking and monitoring police radio communications.
- Exercised sound judgment in assessing caller credibility and urgency levels for appropriate resource allocation.
- Streamlined incident management with accurate data entry and timely updates to the Computer Aided Dispatch system.
- Questioned callers to determine nature of problems and locations to direct type of response needed
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention
- Used specialized software to track and maintain case incident numbers and logs
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources
Police Dispatcher
San Francisco State University Police Department
08.1999 - 08.2004
- Managed crisis situations calmly, providing clear directions to officers under pressure while following established protocols.
- Ensured public safety by effectively handling high-stress situations involving active shooter incidents, domestic violence cases, and hostage negotiations.
- Supported officer safety by maintaining constant communication with responding units during emergencies.
Los Prevention Agent
Macy's
02.1999 - 09.2003
- Developed strong relationships with local law enforcement agencies, fostering communication channels that facilitated timely responses during critical situations.
- Enhanced loss prevention strategies by collaborating with management to develop effective policies and procedures.
- Provided exceptional customer service while maintaining vigilance against potential shoplifting activity in high-risk areas within the store environment.
- Assisted law enforcement in investigations, providing essential information that led to arrests and convictions related to retail theft incidents.
- Reviewed CCTV footage regularly, identifying suspicious behavior patterns for further investigation or action.
- Performed routine inspections of store areas, ensuring proper functioning of security systems and equipment.
Education
High School Diploma -
Mt Eden High School
Hayward, Ca 05.2001 -
Skills
Interviewing
Information Gathering
Multi-line phone system
Records Maintenance
Data Entry
Typing Speed
Critical Thinking
Self Motivation
Languages
Spanish
Bilingual or Proficient (C2)
Certification
PST - Public Safety Telecommunicator
Timeline
Police Dispatcher
City of San Mateo
09.2004 - 07.2022
High School Diploma -
Mt Eden High School
05.2001 -
Police Dispatcher
San Francisco State University Police Department
08.1999 - 08.2004
Los Prevention Agent
Macy's
02.1999 - 09.2003
PST - Public Safety Telecommunicator
CTO - Communications Training Officer
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