Alfredo Varela Contreras
Bilingual customer service representative
Melchor Ocampo
Summary
Dynamic Collections Agent with proven success at AT&T, excelling in debt management and negotiation. Consistently exceeded targets through effective account management and strong relationship-building skills. Adept at skip tracing and conflict resolution, delivering exceptional customer service while achieving mutually beneficial outcomes. Recognized for high-volume call handling and persuasive communication.
Overview
13
13
years of professional experience
Work History
Collections Agent
AT&T
10.2022 - 10.2025
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Salesman
Grupo Bimbo S.a.b. De C.v.
11.2012 - 02.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Promoted and up-sold products and services to meet needs of customers.
Education
High School Diploma -
Preparatoria Isidro Fabela
Estado De Mexico07.2006
Skills
Account management
Timeline
Collections Agent
AT&T
10.2022 - 10.2025
Salesman
Grupo Bimbo S.a.b. De C.v.
11.2012 - 02.2022
High School Diploma -
Preparatoria Isidro Fabela