

Dynamic Collections Agent with proven success at AT&T, excelling in debt management and negotiation. Consistently exceeded targets through effective account management and strong relationship-building skills. Adept at skip tracing and conflict resolution, delivering exceptional customer service while achieving mutually beneficial outcomes. Recognized for high-volume call handling and persuasive communication.
Account management
Multitasking
Call center experience
Issue investigation
Credit and collections
Active listening
Account review
Goals and performance
Conflict resolution techniques
Decision-making
Billing problem resolution
Following conversation scripts
Teamwork and collaboration
Problem-solving
Customer relationship management