Alfredo Antonio Martinez Jasso
Guadalajara Jalisco México
Summary
Be efficient in all my goals in a mature and responsible way and contribute to sustainable and profitable company growth through innovative and analytic thinking with a great sense of responsibility, teamwork, and dynamic leadership. Share my expertise and knowledge in customer care, sales, supply chain, planning, and procurement accounts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Support Associate III
Arrow Electronics
07.2022 - 11.2023
- Generated reports to track performance and analyze trends.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Manage the overall account relationship and the day-to-today sales activities by providing service and support to assigned customer base, keeping continuously in communication with the customers based in daily calls, mails, meetings & face to face.
- Drive the correct communication with suppliers having meetings and calls looking ever for the best delivery date and fulfill to our end customer the sooner the Purchase Orders, Working with appropriate supplier contacts to solve pre-sales and post-sales problems.
- Strategics reports Planning, Supply Demand, Forecast, KPIs, Cancellations Orders, NCNRs when required.
- Keep Strong relationships with all organization levels with the customers and the internal team, working exactly as the customer model.
Sr. Planning & Purchasing Supervisor (NPI)
Sanmina SCI
01.2022 - 07.2022
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Performed monthly reconciliation of open purchasing orders.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Implemented policies to reduce cost and eliminate waste.
- Progressed through various purchasing, warehousing and leadership roles.
- Adjusted procedures to maximize department effectiveness.
- Identified and targeted critical procurement issues.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Negotiated pricing and terms with vendors to secure best value for company.
- Identified opportunities to reduce lead times and improve inventory management.
- Generated reports on purchasing activities to support management decisions.
- Analyzed market and delivery systems to assess present and future materials availability.
Customer Support Asscociate II
Arrow
09.2021 - 12.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Support to Customer with expedites, tracking information, support on orders, cancellations.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Handled customer inquiries and suggestions courteously and professionally.
Sr. STAFF FULFILLMENT COODINATOR // PM
Foxconn
05.2017 - 09.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Management of FCST or customer required based on capacity, analysis and materials, availability, owner for leading Buyer ́s, Planner, NPI, QA Engineering teams, Warehouse.
- Management of KPI ́s sales based on Results. Sales, based on commits dates and FGs available.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Shipping Cleark Leader Waterhouse
Saeagate.
01.2016 - 05.2017
- Manage and control pulling inventory FGs.
- Management and execution of delivering to time every day based on the requirements from sales team.
- Inventory controller.
- Shipments execution.
- KPI control.
- Supported office business development and customer service.
- Confirmed confidential budget reports remained up-to-date for manager.
Education
Diploma in Supply Chain Management - Supply Chain Management
ITESO
Guadalajara Jalisco02.2021
Bachelor's in International Business - International Business Management
UTEG
Guadalajara Jalisco04.2019
Skills
- Delivery Management
- Account Administration
- Supply Management
- SAP advanced
- MS office} Excel Advanced, Macros, Power BI
- Decision Taking, Work under preassure
- Management in, Supply Demand, Planning, Customer Care, Sales, Order Entry, Fulfillment, Logistic
- Critical Thinking
- Inventory Controller
- Oracle (SWB)
- Salesforce
- Analytical thinking, Time management
Certification
- PMP in process
Additional Information
References:
Gerardo Efrain: gerardo.efrain@arrow.com
Pedro Romero: promero@nfsmith.mx
Carlos Garcia: Carlos.Garcia@fii-na.com
Guadalupe Moreno: Guadalupe.Moreno@fii-na.com
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Support Associate III
Arrow Electronics
07.2022 - 11.2023
Sr. Planning & Purchasing Supervisor (NPI)
Sanmina SCI
01.2022 - 07.2022
Customer Support Asscociate II
Arrow
09.2021 - 12.2021
Sr. STAFF FULFILLMENT COODINATOR // PM
Foxconn
05.2017 - 09.2021
Shipping Cleark Leader Waterhouse
Saeagate.
01.2016 - 05.2017
Diploma in Supply Chain Management - Supply Chain Management
ITESO
Bachelor's in International Business - International Business Management
UTEG
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