Alicia Beltran Rodriguez
Síntesis profesional
Dedicated, experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Información general
4
4
Languages
13
13
years of professional experience
Experiencia laboral
Front Desk Supervisor
Hilton/Hyatt Vivid PDC
Playa del Carmen, Quintana Roo
2024.08 - 2026.07
- Coordinated daily front desk operations, ensuring efficient guest check-in and check-out processes.
- Organized receptionist schedules and delegated tasks to maintain smooth workflow and service quality.
- Reduced guest wait times by collaborating effectively with team members during peak periods.
- Managed and resolved guest complaints professionally, providing prompt solutions to ensure customer satisfaction.
- Maintained accurate reservation records and processed payments and billing transactions efficiently.
- Communicated with housekeeping and maintenance teams to ensure room readiness and high service standards.
- Delivered high-quality customer service by assisting guests with inquiries, bookings, and general information
Public Relations Manager
Bahia Principe
Akumal, Tulum, Quintana Roo
2022.02 - 2024.08
- Prepare and follow up the repetitives guests requests before and during their stay.
- Responsible of guest service experience staff.
- Creation of id numbers in cases that may be susceptible to compensation during and after their stay.
- Compensate guests with issues in their room or services in the hotel during their stay.
- Organize and book Christmas and New Year Eve dinner.
Assistant Front Desk Manager
Bahia Principe
2019.10 - 2022.02
- Monitoring of check-in and check-out.
- Room assingments.
- High expertise minimizing guest discomford in situación of overbooking, demands outside the norm, situations outside of protocols.
- Managed front office phone systems, answering both internal and external calls, answered emails, regarding travel agents queries, complaints and other information.
Front Desk Supervisor
Bahia Principe
2016.11 - 2019.10
- Coordinate check in and check outs.
- Arrange shift with receptionists and delegate tasks
- Minimised customer wait times during check-in and check-out by collaborating with colleagues.
- Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
Front Desk Receptionist
Bahia Principe
Akumal, Tulum, Quintana Roo
2016.08 - 2016.11
- Make check in and check out.
- Expert in wow factor at check-in, which makes the guest feels welcome.
- Welcomed guests and clients in friendly, positive manner.
English Teacher
Colegio Anglo mexicano
Coatzacoalcos, Veracruz
2013.03 - 2016.07
- Elementary school English teacher
- Evaluated students' comprehension of lessons through relevant test questions.
- Established safe learning environment to make students feel comfortable, secure and confident.
Estudios
Bachelor languages -
Universidad Juarez Autónoma de Tabasco
Villahermosa, Tab.Competencias
- Ability to work effectively in a team
- Empathy and strong interpersonal skills
- Resilience and ability to perform under pressure
- Ability to accept and apply constructive feedback
LANGUAGES
Spanish
Idioma principal
English
Avanzado
French
Intermedio
Italian
Intermedio
Cronología
Front Desk Supervisor
Hilton/Hyatt Vivid PDC
2024.08 - 2026.07
Public Relations Manager
Bahia Principe
2022.02 - 2024.08
Assistant Front Desk Manager
Bahia Principe
2019.10 - 2022.02
Front Desk Supervisor
Bahia Principe
2016.11 - 2019.10
Front Desk Receptionist
Bahia Principe
2016.08 - 2016.11
English Teacher
Colegio Anglo mexicano
2013.03 - 2016.07
Bachelor languages -
Universidad Juarez Autónoma de Tabasco