Alicia Castro
IT manager
Mexico ,CMX
Summary
Accomplished IT Manager with a proven track record at GE Healthcare, enhancing operational efficiency and user satisfaction through innovative IT solutions and process optimizations. Expert in IT infrastructure and disaster recovery, with a knack for project coordination and fostering cross-departmental collaborations. Achieved significant cost savings and reduced downtime, demonstrating strong analytical and leadership skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Manager
GE Healthcare
04.2016 - 03.2025
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
IT Support Engineer
Ge International
12.2016 - 02.2025
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Education
Masters - Educational Psychology
UCP Universidad De Ciencias Penales
Mexico 07.2024
Skills
- IT procurement
- IT infrastructure
- Disaster recovery
- Business analysis
- Operating system management
- Project coordination
- Infrastructure development
- IT asset management
- Multitasking Abilities
Certification
ITIL
Dell support
Timeline
IT Support Engineer
Ge International
12.2016 - 02.2025
IT Manager
GE Healthcare
04.2016 - 03.2025
Masters - Educational Psychology
UCP Universidad De Ciencias Penales
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