Summary
Overview
Work History
Education
Skills
Websites
Certification
References
38
Alicia Ocampo

Alicia Ocampo

Summary

Results-driven Scrum Master and Project Manager with extensive experience in leading agile teams and managing complex projects. Demonstrated ability to enhance team productivity and stakeholder satisfaction while delivering high-quality outcomes within scope. Expertise in Agile methodologies and effective communication fosters collaboration and drives project efficiency. Committed to continuous improvement and excellence in project execution.

Overview

9
9
years of professional experience
4
4
Certification

Work History

Senior Scrum Master

Origence
01.2022 - Current
  • Organized and facilitated team events to boost engagement and collaboration.
  • Analyzed metrics to establish accountability through clear benchmarks and goals.
  • Coached teams in Agile practices, enhancing self-organization and self-management.
  • Supported Release Train Engineer in delivering value across multiple teams efficiently.
  • Fostered continuous improvement within team environment to enhance performance.
  • Coordinated timelines, milestones, and dependencies for Release Manager's initiatives.
  • Updated project plans according to changing objectives and resource availability.
  • Facilitated all Scrum-related meetings, ensuring effective collaboration among teams.

Technical Project Manager / Scrum Master

New American Funding
01.2018 - 01.2022
  • Coordinate with cross-functional teams, including developers, designers, QA Testers to ensure cohesive progress.
  • Update Project plans, schedules and timelines. Ensure tasks are assigned and deadlines are realistic.
  • Maintain project documentation, including reports, plans and specifications.
  • Respond to emails, messages and communication from team members, stakeholders and clients.
  • Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
  • Outlined work plans, assessed resources and determined timelines for projects.

IT Account Management Manager/ Encompass Support/ Helpdesk

Primary Residential Mortgage
01.2016 - 01.2018
  • Managed Encompass personas, templates, user groups, and terminations to ensure effective operations.
  • Documented processes and procedures for compliance and consistency.
  • Oversaw investor and housing sites to enhance operational oversight.
  • Established an audit process for systems and websites to improve accountability.
  • Addressed urgent matters promptly to mitigate risks.
  • Conducted opening, closing, and shift change functions daily to uphold operational standards.
  • Assigned tasks and monitored performance of project personnel for optimal productivity.
  • Maintained accurate records of employee attendance, payroll, and vacation requests.

Education

High School Diploma -

Granite High School

Skills

  • Problem-solving and analytical skills
  • Interpersonal communication
  • Team collaboration and leadership
  • Critical thinking and attention to detail
  • Agile methodologies and Scrum expertise
  • Project management and continuous improvement
  • Stakeholder engagement and performance metrics
  • Risk management and process documentation
  • Time management and task prioritization
  • Coaching teams and mentoring

Certification

  • Certified Associate in Project Management
  • Certified Scrum Product Owner
  • Certified Scrum Master
  • Certified SAFe Scrum Master

References

References available upon request.

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Alicia Ocampo