Alicia Sariol
Jacksonville
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Costumer Service
MCI
03.2021 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Associate
Venus Fashion
12.2016 - 09.2020
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Created solutions for customers to satisfy specific needs, quality and budget.
Associate
Amazon
09.2019 - 03.2020
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Education
ISOL - ISOL
FSCJ College
Jacksonville01.2023
Skills
- Sage 50 Accounting
- Apple macOS
- Filing
- Data Evaluation
- Microsoft Word
- Call Triaging
- Customer Relationship Management
- Adobe Systems Adobe Acrobat
- Adobe Systems Adobe Flash
- Customer Relations
- Receiving Support
- Stock Management
- Warehousing Functions
- Retail Sales Customer Service
- Delivery Scheduling
- Multi-Line Phone Talent
- Order Processing
- Sales Expertise
- Refund Processing
- Microsoft Excel
- Customer Service
Spanish- English
Spanish Speaking English.
Languages
Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Costumer Service
MCI
03.2021 - 09.2023
Associate
Amazon
09.2019 - 03.2020
Associate
Venus Fashion
12.2016 - 09.2020
ISOL - ISOL
FSCJ College
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