Alicia Graciela Veloz Caro Del Castillo
Estado de México
Summary
Resourceful Collector with three years of experience working in finance. Driven by continue to develop and learning more skills, self-motivated, organized, with highly effective communication skills and professional working with customers and teammates.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Credit to Cash Analyst
Colgate Palmolive - CBS
CDMX
2023.09 - Current
- Started a collector role as part of the Top Accounts team for Hill's Pet Nutrition. Started with some of the smaller accounts on the team and managed to continue learning from teammates and team leader, developing more Excel and SAP skills along the way. Had great communication with the subsidiary and internal team.
- After seven months, I was entrusted to manage two of the largest e-commerce accounts on the team (Amazon USA and CAN, and Chewy). Along the way, I learned the complexity that this brings, the responsibilities entrusted, and the confidence to be able to manage this type of accounts. I've been on the learning curve so far these past four months, but I have learned a lot from these two customers, such as reporting, the correct assignments of the deduction, identifying pain points, and constant monitoring both accounts.
Credit to Cash Analyst (Queue)
Colgate Palmolive - CBS
2021.11 - 2024.09
- I started working for the Collections team at C2C Hill's Pet Nutrition team back on Nov 2021, where I learned about the management of the accounts, SAP System, and all the processes that are involved with the Collectors, which handles the queue, taking the payments over the phone, with credit cards, ACH and help the customer with any billing issues that they might have, either on how payments got applied, missing invoices and also the Collection of past due balances that are aging for more than 60 days, we start the attempts and give follow up, in case of no resolution, we begin the escalation process.
- I currently manage the International Accounts, generate the report for the local team every beginning of the month and provided assistance to our customers, send the offsets on how the customer indicates on how to apply payments and also do the collection on invoices that are past due on the account.
- I also manage some of the group accounts we have on our end by generating their statements at the beginning of the month, have a close interaction with the Accounts Payable from each account and provide any assistance it's needed. I conciliated two large group accounts that were having several past due balances and I was able to set agreements between the customers and us.
Bilingual Virtual Assistant
ISA Blue Marketing
2021.05 - 2021.10
- I was working as a virtual assistance for a company (Home Pros Ai) which my roles were cold calling, lead generator, customer success agent and the management of CRM. Here I learned a lot of self-efficiency and self-learning. I helped managing the clients and assisting with the CRM accounts, a lot of AI Chats and set accounts for automatic response and generating leads.
Bilingual Customer Service Representative
Scotiabank Canada
2020.09 - 2021.04
- This was one of the best jobs I've had but due to my medical condition, (Chronic Bronchitis), I was not able to keep going to the Contact Center. I probably took from 50 to 60 calls per shift and enjoyed every part f this experience. I was taking calls from Canada and dealing with a high volume of waiting time, and how to deal with angry callers.
- This is were I started to have knowledge about credit cards, payment terms, how to interact and deal with personal and sensitive information.
Bilingual Interpreter
Sykes
2020.07 - 2020.09
- This was a part-time job that I truly enjoyed but since it was only part-time, I couldn't afford to stay with the company because I need it more salary. In here the best skill I gathered was to resolve and quick thinking while translating words from Spanish to English and the other way around.
- This job helped me developed quick thinking as I needed to translate and adapt at the phone very phone call.
Education
Dentistry - Dentistry
Universidad Autónoma Metropolitana - Unidad Xoc
CDMX 2014.09 - 2019.08
High School Degree -
Novato High School
Skills
Team Collaboration
Effective Communication
Accounts Receivable
Adaptability and Flexibility
Time management abilities
Customer Relations
Excellent Communication
Teamwork and Collaboration
Report creation
Report Generation
Organizational abilities
Forecasting Accuracy
Cold Calling
CRM Software
SAP
Microsoft Office
Languages
Spanish
English
Timeline
Credit to Cash Analyst
Colgate Palmolive - CBS
2023.09 - Current
Credit to Cash Analyst (Queue)
Colgate Palmolive - CBS
2021.11 - 2024.09
Bilingual Virtual Assistant
ISA Blue Marketing
2021.05 - 2021.10
Bilingual Customer Service Representative
Scotiabank Canada
2020.09 - 2021.04
Bilingual Interpreter
Sykes
2020.07 - 2020.09
Dentistry - Dentistry
Universidad Autónoma Metropolitana - Unidad Xoc
2014.09 - 2019.08
High School Degree -
Novato High School
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