Summary
Work History
Education
Skills
LANGUAGES
Timeline
Overview
Generic
Alicja Franczak

Alicja Franczak

Warsaw

Summary

Thorough team contributor with strong organizational capabilities. Detail-oriented individual with exceptional communication and project management skills. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Work History

Owner

Maruati Alicja Franczak
04.2020 - Current
  • Cooperating with various clients providing B2B Account Management fostering long-term relationships, and completing administrative tasks. Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel. Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Specialist

Freezco Sp. Z O.o.
01.2022 - 08.2022
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Quality Assurance Specialist

Self-employed
09.2015 - 12.2018
  • Visited factories, provided inspection and loading supervision services. Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.

Account Manager

V-Trust Inspection Service
09.2013 - 07.2015
  • Managed a diverse portfolio of accounts from different countries, ensuring timely communication and effective problem resolution.

Junior Import Specialist

Empik Sp. z o. o.
07.2009 - 12.2012
  • Controlled import and export documents, arranged freight with the forwarders, communication with customs agencies.

Education

Graduate Master Programme - International Relations

University of Warsaw
07.2012

Erasmus Exchange Program - undefined

Universitet i Tromso
12.2009

Bachelor's Degree Programme - International Relations

Nicolaus Copernicus University
07.2009

Skills

  • Client service
  • Project management
  • Administrative and team oversight
  • Time management
  • Problem-solving abilities
  • Relationship building
  • Effective communication

LANGUAGES

Polish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Russian
Elementary (A2)

Timeline

Customer Service Specialist

Freezco Sp. Z O.o.
01.2022 - 08.2022

Owner

Maruati Alicja Franczak
04.2020 - Current

Quality Assurance Specialist

Self-employed
09.2015 - 12.2018

Account Manager

V-Trust Inspection Service
09.2013 - 07.2015

Junior Import Specialist

Empik Sp. z o. o.
07.2009 - 12.2012

Erasmus Exchange Program - undefined

Universitet i Tromso

Bachelor's Degree Programme - International Relations

Nicolaus Copernicus University

Graduate Master Programme - International Relations

University of Warsaw

Overview

16
16
years of professional experience

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Alicja Franczak