Hi, I’m
Alina Yepes
San Diego, CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
years of professional experience
Work History
Promatrans
Customer Service Representative
06.2022 - 04.2023
Job overview
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Dispatch for the drivers route
- Helped locate shipment for customer and made sure it was delivered.
- Handled about 80 calls inbound and outbound a day
Family Health Center Of San Diego
Customer Service Representative
09.2019 - 03.2022
Job overview
- Promoted a welcoming environment for patients through professional phone etiquette and exceptional customer service skills.
- Coordinated transportation services for patients requiring assistance getting to their appointments, ensuring a smooth end-to-end experience for those in need of additional support.
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
- Trained new personnel regarding company operations, policies and services.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- assisted with any chief complaint and to down the report and sent to the right dept.
A Better Solution In Home Care Inc.
Medical Assistant
12.2007 - 04.2013
Job overview
- Documented patients vitals signs, (temp, BP, )
- Obtained client medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
Pima Medical Ins.Chula Vista, CA
Cert. Medical Assistant from Medical Assistant
Overland High Aurora, CO
High School Diploma
Skills
- Money handling abilities
- Patience and composure
- Employee Training
- Customer Satisfaction
- Bank Deposits
- Product and service solutions
- Order and Refund Processing
- Call center experience
- Appointment Scheduling
- Microsoft Excel
- Warehousing functions
- Multi-Line Phone Systems
- Microsoft Outlook
Languages
Spanish
Bilingual or Proficient (C2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Excel, Microsoft work, Power Point,
Timeline
Customer Service Representative
Promatrans
06.2022 - 04.2023
Customer Service Representative
Family Health Center Of San Diego
09.2019 - 03.2022
Medical Assistant
A Better Solution In Home Care Inc.
12.2007 - 04.2013
Pima Medical Ins.
Cert. Medical Assistant from Medical Assistant
Overland High
High School Diploma
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