ALI OLIVIER PEREZ SANCHEZ
Ciudad Lopez Mateos,MEX
Summary
Hardworking in automotive industry bringing 10+ years of experience performing technical support and work team.
Identify all products of the company to improve customer service.
Overview
15
15
years of professional experience
Work History
Field Service Specialist
MAZDA MOTOR DE MEXICO
06.2017 - 04.2024
- Technical support on site and remote for technicians
- Approve warranties
- Quality test for new products
- Review process of warranties
- Report all issues warranties for plant.
- Mentored technicians in best practices and procedures, contributing to the development of a skilled workforce capable of delivering excellent service consistently.
Training Coordinator
MAZDA MOTOR DE MEXICO
11.2015 - 06.2017
- Maintained accurate records of technicians participation in training events, tracking progress towards learning objectives.
- Coordinated with Mazda dealers to identify training needs and develop targeted solutions.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
Training Coordinator
ISUZU MOTORS DE MEXICO
04.2012 - 11.2015
- Maintained accurate records of technicians participation in training events, tracking progress towards learning objectives.
- Coordinated with Isuzu dealers to identify training needs and develop targeted solutions.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Quality test for new products
Machinery Inspector(Analyst)
Caterpillar
10.2009 - 04.2012
- Inspection reporting procedures, resulting in more effective communication between departments.
- Decreased instances of malfunctioning equipment by implementing a routine maintenance schedule across all departments.
- Machinery marketing of UsedCaterpillar
Education
Master of Business Administration -
UNIVERSIDAD TECMILENIO
EDO MEX06.2015
AUTOMOTIVE MECHANICAL ENGINEER - Automotive Engineering
ESIA
EDO MEX 06.2009
Skills
- Remote Support
- Customer Service
- Field Operations
- Diagnostic Skills
Languages
English
Intermediate (B1)
Timeline
Field Service Specialist
MAZDA MOTOR DE MEXICO
06.2017 - 04.2024
Training Coordinator
MAZDA MOTOR DE MEXICO
11.2015 - 06.2017
Training Coordinator
ISUZU MOTORS DE MEXICO
04.2012 - 11.2015
Machinery Inspector(Analyst)
Caterpillar
10.2009 - 04.2012
Master of Business Administration -
UNIVERSIDAD TECMILENIO
AUTOMOTIVE MECHANICAL ENGINEER - Automotive Engineering
ESIA
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